List of BMC Helix Chatbot Customers
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Since 2010, our global team of researchers has been studying BMC Helix Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Helix Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Helix Chatbot for Chatbots and Conversational AI include: Quironsalud Spain, a Spain based Healthcare organisation with 49466 employees and revenues of $5.17 billion, Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, The George Washington University, a United States based Education organisation with 6000 employees and revenues of $1.63 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Helix Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Helix Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | 2021 | Sonda | In 2021 Coomeva Colombia deployed BMC Helix Chatbot as part of a broader BMC Helix Digital Workplace rollout delivered by partner Sonda as a managed service. The deployment centralized IT service management and targeted IT service desk and end-user support functions across Coomeva's operations in Colombia, implementing Chatbots and Conversational AI capabilities embedded in the Helix platform. The implementation configured BMC Helix Chatbot to handle self-service ticketing workflows, conversational FAQ triage, service catalog access and automated ticket creation and routing. Configuration emphasized knowledge-driven conversational responses and workflow triggers to move conversational engagements into BMC Helix incident and request records, aligning virtual agent flows with ITSM automation and service catalog modules. Operational coverage included countrywide rollout across Coomeva entities in Colombia, and the project accelerated integration of new entities into the central ITSM environment. The deployment model used Sonda as a managed service provider, centralizing platform operations, change control and platform updates under a single operational governance construct. Governance and process changes focused on shifting volume to self-service and standardizing intake via the virtual agent, with results reported as approximately 28% higher self-service ticketing and about 20% fewer phone-based tickets. BMC Helix Chatbot was positioned as a primary conversational entry point into Coomeva's centralized ITSM, supporting faster onboarding of new organizational units. | |
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Quironsalud Spain | Healthcare | 49466 | $5.2B | Spain | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | 2019 | Telefonica | In 2019, Quironsalud Spain implemented BMC Helix Chatbot as part of a coordinated BMC Helix ITSM and BMC Helix Digital Workplace rollout across its Spanish hospitals, delivered with Telefonica as the systems integrator. The deployment positioned BMC Helix Chatbot within the Chatbots and Conversational AI category to provide conversational self-service alongside centralized IT service management and a digital workplace front end, creating a direct link between the chatbot application and service desk operations. The implementation included core BMC Helix ITSM capabilities for incident intake and ticket orchestration, together with BMC Helix Digital Workplace functionality for end-user self-service and virtual agent interactions. BMC Helix Chatbot was used to surface knowledge base content, automate initial user triage, and enable conversational case creation and status queries, aligning with standard Chatbots and Conversational AI workflows that reduce manual touchpoints in first-level support. Operational coverage spanned Quironsalud s network of hospitals in Spain, focused on IT support and service desk business functions, with Telefonica coordinating phased rollout and integration into the centralized service desk environment. Governance changes emphasized standardized service catalog entries and acceptance of chatbot-driven incident intake, with operational responsibilities routed into the BMC Helix ITSM incident management process to ensure ticket handover and escalation. The Helix customer story documents explicit outcomes from the broader Helix ITSM and Digital Workplace program, including a 15 to 20 percent increase in first-call resolution, an approximately 50 percent reduction in call volume, and a doubling of end-user satisfaction. Chatbot usage for conversational self-service is inferred from the deployment of BMC Helix Digital Workplace and the inclusion of BMC Helix Chatbot, reinforcing the relationship Quironsalud Spain BMC Helix Chatbot Chatbots and Conversational AI service desk. | |
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The George Washington University | Education | 6000 | $1.6B | United States | BMC Software | BMC Helix Chatbot | Chatbots and Conversational AI | 2018 | n/a | In 2018, The George Washington University deployed BMC Helix Chatbot as a Chatbots and Conversational AI solution to provide 24x7 IT self-service to students in the United States. The university branded the implementation MARTHA and configured BMC Helix Chatbot to handle routine service-desk inquiries, apply cognitive automation for common requests, and execute conversational workflows aimed at first contact resolution. RightStar assisted with design and piloting, and the implementation and outcomes are documented in BMC Helix customer communications and university blog posts. Operational rollout prioritized student-facing IT service functions, with MARTHA handling automated case intake and scripted troubleshooting, achieving approximately 11 percent case resolution via chatbot and much faster resolution times while reducing routine service-desk calls. |
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