Coomeva Colombia
Cl. 13 No. 57-50, Edificio Uriel Estrada Calderon, Sede Nacional,
Cali, 760001,
Colombia
Cali, 760001,
Colombia
57 2-333-0000
Banking and Financial Services
Coomeva Colombia Technographics
Coomeva Colombia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coomeva Colombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Coomeva Colombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coomeva Colombia has purchased the following applications: BMC Helix Chatbot for Chatbots and Conversational AI in 2021, wolkvox BI for Analytics and BI in 2022, wolkvox Virtual PBX for PBX, VoiP and Phone Systems in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coomeva Colombia is running and its propensity to invest more and deepen its relationship with BMC Software , wolkvox , Vimeo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coomeva Colombia revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coomeva Colombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coomeva Colombia Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BMC Software | Legacy | BMC Helix Chatbot | Chatbots and Conversational AI | AI-Powered Application | Sonda | 2021 | 2022 |
In 2021 Coomeva Colombia deployed BMC Helix Chatbot as part of a broader BMC Helix Digital Workplace rollout delivered by partner Sonda as a managed service. The deployment centralized IT service management and targeted IT service desk and end-user support functions across Coomeva's operations in Colombia, implementing Chatbots and Conversational AI capabilities embedded in the Helix platform.
The implementation configured BMC Helix Chatbot to handle self-service ticketing workflows, conversational FAQ triage, service catalog access and automated ticket creation and routing. Configuration emphasized knowledge-driven conversational responses and workflow triggers to move conversational engagements into BMC Helix incident and request records, aligning virtual agent flows with ITSM automation and service catalog modules.
Operational coverage included countrywide rollout across Coomeva entities in Colombia, and the project accelerated integration of new entities into the central ITSM environment. The deployment model used Sonda as a managed service provider, centralizing platform operations, change control and platform updates under a single operational governance construct.
Governance and process changes focused on shifting volume to self-service and standardizing intake via the virtual agent, with results reported as approximately 28% higher self-service ticketing and about 20% fewer phone-based tickets. BMC Helix Chatbot was positioned as a primary conversational entry point into Coomeva's centralized ITSM, supporting faster onboarding of new organizational units.
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| wolkvox | Legacy | wolkvox BI | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Coomeva Colombia deployed wolkvox BI as part of a broader wolkvox contact center stack that included a unified contact center CcaaS, WhatsApp, speech analytics and WVX Copilot to improve member and customer service in its healthcare operations. wolkvox BI supported Analytics and BI use cases focused on CRM and service process monitoring across Coomeva's member service organization.
The deployment configured operational dashboards, scheduled reporting and analytics workflows to surface contact volume, handle times and conversational analytics signals derived from speech analytics. Configuration emphasized agent and supervisor views for real-time monitoring and retrospective analysis, aligned to CRM and service process terminology.
wolkvox BI was integrated with the unified contact center, WhatsApp channels, speech analytics outputs and WVX Copilot event streams to consolidate interaction data into a single analytics layer. Operational coverage centered on contact center and member service teams within Coomeva Colombia, enabling consolidated reporting across channels used for healthcare member interactions.
Governance established centralized reporting ownership inside contact center operations, aligning dashboards to service workflows and informing coaching and escalation processes. Reported outcomes included more agile and effective service and faster resolution of member inquiries, reflecting the combined use of wolkvox BI with the vendor's CcaaS, messaging and conversational analytics capabilities.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| wolkvox | Legacy | wolkvox Virtual PBX | PBX, VoiP and Phone Systems | Collaboration | n/a | 2024 | 2024 |
In 2024, Coomeva Colombia implemented wolkvox Virtual PBX. The deployment used wolkvox Virtual PBX in the PBX, VoiP and Phone Systems category to unify its contact center (CcaaS) with WhatsApp, video calls, speech analytics and WVX Copilot to improve customer service for its affiliates in Colombia.
The implementation centralized CcaaS and PBX telephony capabilities into a single platform, combining omnichannel messaging via WhatsApp, synchronous video call handling, speech analytics for voice interactions, and WVX Copilot for agent assistance and automation. Functional scope included voice call handling, PBX routing and telephony session management alongside the stated channel integrations, supporting contact center and customer service operations across Coomeva's affiliate network in Colombia.
Operationally the rollout aligned agent workflows and contact handling onto the wolkvox Virtual PBX platform, creating a unified operational layer for customer service and contact center teams. Governance emphasized platform-level orchestration of channels and conversational analytics, consolidating telephony and CcaaS capabilities to streamline contact handling across the organization.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Editing | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2024 | 2024 |
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CRM | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Coomeva Colombia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Coomeva Colombia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coomeva Colombia Technographics
Coomeva Colombia is a Banking and Financial Services organization based in Colombia,
with around 15000 employees and annual revenues of $2.80 billion.
Coomeva Colombia operates a diverse technology stack with applications such as
BMC Helix Chatbot, wolkvox BI and wolkvox Virtual PBX,
covering areas like Chatbots and Conversational AI, Analytics and BI and PBX, VoiP and Phone Systems.
Coomeva Colombia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BMC Software and wolkvox.
Coomeva Colombia recently adopted applications including
wolkvox Virtual PBX in 2024, wolkvox Multichannel Dialer in 2024 and wolkvox Chatbots in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coomeva Colombia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coomeva Colombia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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