List of BraZip mySuite Customers
Juiz de Fora, 36120-000,
Brazil
Since 2010, our global team of researchers has been studying BraZip mySuite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BraZip mySuite for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BraZip mySuite for Collaboration include: Unimed, a Brazil based Healthcare organisation with 150000 employees and revenues of $3.00 billion, Kalunga, a Brazil based Retail organisation with 3000 employees and revenues of $730.0 million, Rodoviário Camilo dos Santos, a Brazil based Transportation organisation with 700 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using BraZip mySuite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The BraZip mySuite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kalunga | Retail | 3000 | $730M | Brazil | BraZip Tecnologia | BraZip mySuite | Collaboration | 2015 | n/a |
In 2015, Kalunga implemented BraZip mySuite, a Collaboration application, to improve customer communication across its retail network. The chain had previously used other software for customer service, and the project focused on consolidating consumer-facing communication channels and standardizing online customer interactions.
BraZip mySuite was deployed to provide an Online Service tool for customer service workflows, embedding collaboration capabilities oriented to consumer inquiries and operational handling. The implementation affected customer service and operations teams, eliminated rework in the operation which produced a stated cost reduction, and customers praised the new Online Service tool according to company sources.
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Rodoviário Camilo dos Santos | Transportation | 700 | $200M | Brazil | BraZip Tecnologia | BraZip mySuite | Collaboration | 2015 | n/a |
In 2015, Rodoviário Camilo dos Santos implemented BraZip mySuite as a Collaboration platform to support service and knowledge workflows. BraZip mySuite is positioned to deliver Online Service and Knowledge Management capabilities, providing a Collaboration application layer for customer-facing and procedural content management.
BraZip mySuite's Online Service solutions include online chat for direct service to external audiences and a Knowledge Management module for storing procedures and service scripts, features explicitly documented by the vendor. The implementation at this customer would center on configuring online chat routing, agent-facing knowledge articles, and scripted responses to standardize service interactions while using the BraZip mySuite Knowledge Management component to capture and publish service procedures.
Vendor case material cites a comparable deployment where Cristiane Fernandes, SAC coordinator at Royal Canin do Brasil, reports a Customer Service team using BraZip mySuite and its Online Service solutions and Knowledge Management to share procedures and service scripts. Detailed integrations and rollout governance for Rodoviário Camilo dos Santos were not specified in the provided source, therefore the record focuses on the application, its Collaboration category capabilities, and its alignment to customer service and knowledge governance functions.
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Unimed | Healthcare | 150000 | $3.0B | Brazil | BraZip Tecnologia | BraZip mySuite | Collaboration | 2011 | N/a |
In 2011 Unimed deployed BraZip mySuite as a Collaboration implementation to standardize IT operations and user support across its environment. The engagement encompassed installation, configuration and maintenance of computer equipment, network equipment, scanners, printers and multifunction devices, together with hardware and software inventory updates, backup administration and enterprise antivirus administration using Symantec.
BraZip mySuite delivered a combination of infrastructure and support capabilities, with basic operations on Linux servers including Squid, Iptables and Samba, and administration of Windows Server platforms. Corporate email administration ran on G Suite and the mySuite tool from BraZip provided frontline support for basic computing, Windows, the Office productivity suite, network issues and Unimed systems.
The implementation explicitly supported modules for Electronic Invoicing and Technical Auditing within the Web Service System SAW TrixTI, and included accounting integration with the Management Infomed system and the ERP Pyramid system. Operational coverage extended to coordination with Unimed health service providers through a TISS coordinator role, ensuring adherence to the TISS supplementary health information exchange standard mandated by ANS.
Governance and operational controls were structured around centralized inventory and backup processes, enterprise antivirus administration and the TISS coordination function as an intermediary between Unimed and providers. Routine support and maintenance responsibilities were maintained through the mySuite tool and server administration activities, establishing ongoing operational stewardship for Collaboration services at Unimed.
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