List of Bugzilla Project Customers
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United States
Since 2010, our global team of researchers has been studying Bugzilla Project customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bugzilla Project for Project Portfolio Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bugzilla Project for Project Portfolio Management include: NASA, a United States based Aerospace and Defense organisation with 18000 employees and revenues of $24.00 billion, Red Hat, a United States based Professional Services organisation with 19000 employees and revenues of $6.40 billion, Mozilla, a United States based Communications organisation with 1756 employees and revenues of $653.0 million and many others.
Contact us if you need a completed and verified list of companies using Bugzilla Project, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bugzilla Project customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mozilla | Communications | 1756 | $653M | United States | Bugzilla | Bugzilla Project | Project Portfolio Management | 1998 | n/a |
In 1998 Mozilla deployed a heavily customized Bugzilla instance, internally known as BMO, to track bugs, feature requests and tasks across engineering teams supporting Firefox and related projects in the United States. Bugzilla Project is the application used as a Project Portfolio Management platform for cross-team task and feature tracking, reflecting its long-standing central role in Mozilla development processes.
The implementation centers on core issue management capabilities configured for portfolio work, including prioritized bug records, feature request tracking, milestone tagging and task lifecycle states. Configuration is inferred to include custom fields, product and component taxonomies, saved query dashboards and workflow rules that support triage, assignment and milestone-driven planning consistent with Project Portfolio Management use cases.
Operational coverage spans engineering, product and quality assurance teams working on Firefox and related projects in the United States, with BMO functioning as the single source for cross-team backlog and release milestone coordination. The deployment is a centralized, heavily customized Bugzilla instance tailored for multi-team visibility and cross-project task orchestration within Mozilla engineering.
Governance is organized around structured triage and status workflows, change-controlled customization of the BMO instance and role-based access controls to manage who can edit product components and milestones. These governance practices embed Bugzilla Project into Mozilla workflows for issue prioritization, assignment and release planning, sustaining its role as the Project Portfolio Management backbone for the organization.
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NASA | Aerospace and Defense | 18000 | $24.0B | United States | Bugzilla | Bugzilla Project | Project Portfolio Management | 2008 | n/a |
In 2008, NASA implemented Bugzilla Project as a Project Portfolio Management solution at Ames Research Center to support problem reporting and in-flight anomaly tracking for Shuttle and International Space Station operations in the United States. The deployment consolidated two Bugzilla-based systems, PRACA and IFI, into an operational tooling set focused on anomaly intake, triage, and tracking across flight operations.
NASA Ames and Everything Solved provided customizations to Bugzilla Project to adapt issue tracking workflows to aerospace operational needs, including configured ticket lifecycles, priority and severity classifications, and workflow-driven handoffs between engineering and operations teams. The implementation used Bugzilla Project capabilities for enterprise problem-tracking and project portfolio coordination, applying Project Portfolio Management practices such as centralized backlog management, status tracking, and audit-oriented record keeping.
The rollout centralized many legacy databases when it went live in 2008, creating a single authoritative problem-reporting repository for Shuttle and ISS anomaly response across the United States. Governance changes aligned workflow approvals and anomaly reporting with flight operations procedures, and operational coverage was centered on NASA Ames with data and process ownership assigned to engineering and mission operations groups.
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Red Hat | Professional Services | 19000 | $6.4B | United States | Bugzilla | Bugzilla Project | Project Portfolio Management | 2001 | n/a |
In 2001, Red Hat implemented Bugzilla Project as a public Bugzilla instance to submit and review defects for RHEL, Fedora and other product engineering teams in the United States. Bugzilla Project is used as Project Portfolio Management to track development work and coordinate release-management workflows across multiple product lines.
The deployment is a centrally hosted, public Bugzilla instance supporting defect intake, structured review cycles and project tracking for engineering teams. Functional capabilities include defect submission and review, workflow state tracking, component and product tagging, and project-level trackers used to manage development tasks and release milestones, aligning with Project Portfolio Management and development operations.
Operational coverage spans RHEL, Fedora and other Red Hat product engineering groups in the United States, with governance oriented around triage, component ownership and release-oriented workflows to synchronize engineering and release management. Some projects have been migrated from Bugzilla to Jira in recent years, producing a mixed tooling landscape while Bugzilla Project continues to function for public defect submission and historical tracking.
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Buyer Intent: Companies Evaluating Bugzilla Project
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