List of Calabrio Call Recording Customers
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Since 2010, our global team of researchers has been studying Calabrio Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio Call Recording for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio Call Recording for Call Center include: Experian, a Ireland based Banking and Financial Services organisation with 22500 employees and revenues of $7.10 billion, Thomson Reuters, a Canada based Professional Services organisation with 25000 employees and revenues of $6.79 billion, Getronics, a United Kingdom based Professional Services organisation with 700 employees and revenues of $250.0 million, Nutrisystem, a United States based Professional Services organisation with 550 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Calabrio Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calabrio Call Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Experian | Banking and Financial Services | 22500 | $7.1B | Ireland | Calabrio | Calabrio Call Recording | Call Center | 2017 | n/a |
In 2017, Experian implemented Calabrio Call Recording. Experian deployed Calabrio Call Recording as a Call Center application to provide call and screen capture for contact center operations at its Experian UK Nottingham site.
Implementation work centered on system and integration testing, with teams executing integration testing of IVRs and call flows on a new Cisco telephony platform and validating CRM connectivity to Salesforce. The scope included system and UAT testing of a Calabrio workforce planning tool and explicit UAT of the Calabrio Call Recording tool, with test analysts managing Model Office activities through integration and user acceptance testing.
Operational coverage tied telephony engineering, CRM teams, workforce management, and QA functions, and the program emphasized structured system and integration testing, Model Office led UAT governance, and coordination of call flow and recording validation. Configuration work focused on embedding call and screen recording into contact center workflows, ensuring alignment between Cisco telephony, Salesforce CRM, workforce planning, and the Calabrio Call Recording application.
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Getronics | Professional Services | 700 | $250M | United Kingdom | Calabrio | Calabrio Call Recording | Call Center | 2018 | n/a |
In 2018, Getronics implemented Calabrio Call Recording, deploying the Call Center application across its distributed, VoIP-based international service centers in the Americas, Europe and Asia. The deployment standardized call capture, storage and retrieval to support contact-center quality management and SLA adherence across multiple regions.
Calabrio Call Recording was configured to deliver uniform recording and evaluation workflows, including automated quality assurance sampling and centralized retrieval for agent review and supervisory oversight. The implementation integrated with the VoIP telephony environment at each site and established consistent recording retention and evaluation processes, aligning contact-center QA and SLA monitoring workflows to provide consistent recording, retrieval and automated QA processes for global operations.
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Nutrisystem | Professional Services | 550 | $60M | United States | Calabrio | Calabrio Call Recording | Call Center | 2019 | n/a |
In 2019 Nutrisystem implemented Calabrio Call Recording as part of a broader Calabrio ONE deployment to centralize contact center telemetry and operational tooling. The implementation targeted Call Center operations and explicitly focused on contact center and CRM processes in the United States, aligning call recording, workforce management, and quality management capabilities under a single platform.
Calabrio Call Recording was configured alongside WFM and quality management modules to capture, analyze, and archive interactions for forecasting and quality assurance. Recorded calls from the Five9 ACD stream automatically into Calabrio for analysis and long term retention, enabling calibrated QA workflows and more accurate forecasting inputs.
The deployment centralized recording and QA workflows within Calabrio ONE, establishing consistent archival policies and role based access for contact center supervisors and quality analysts. Operational coverage was scoped to Nutrisystem contact center functions in the United States, and governance emphasized unified recording retention and QA review processes across agent teams and CRM touchpoints.
Outcomes reported in the case study include a 67% increase in contact center productivity and efficiency, with call recording usage explicitly described as a core element of the implementation. The narrative links Calabrio Call Recording, workforce management, and quality management to improved forecasting and quality assurance in Nutrisystem Call Center operations.
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Professional Services | 25000 | $6.8B | Canada | Calabrio | Calabrio Call Recording | Call Center | 2020 | n/a |
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