List of CloudTalk Contact Center Customers
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Since 2010, our global team of researchers has been studying CloudTalk Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CloudTalk Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CloudTalk Contact Center for Call Center include: Revolut Ltd, a United Kingdom based Banking and Financial Services organisation with 6000 employees and revenues of $1.07 billion, Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, MyHeritage Israel, a Israel based Media organisation with 350 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using CloudTalk Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CloudTalk Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Glovo | Professional Services | 4200 | $900M | Spain | CloudTalk | CloudTalk Contact Center | Call Center | 2023 | n/a |
In 2023, Glovo implemented CloudTalk Contact Center, deploying a Call Center platform to standardize high-volume, multilingual customer support across multiple countries. The deployment targeted Glovo’s customer support teams and was provisioned to scale the telephony footprint to approximately 220 agents using 46 international local numbers to deliver local-language voice service.
The CloudTalk Contact Center implementation leveraged core Call Center capabilities, including CloudTalk’s Power Dialer to accelerate outbound outreach, configurable call scripts for consistent agent workflows, and local-number management to present local‑country numbers for inbound routing. Configuration focused on agent dialer queues, script-based guidance for multilingual support, and number provisioning to align inbound routing with country-specific operations.
Operational coverage encompassed centralized contact center management for Glovo’s customer support function, with the system used across multiple markets to handle both inbound and outbound voice channels. Rollout emphasized agent scaling and operational consistency, with call scripts and dialer configuration used to restructure agent workflows and improve handling efficiency across sites.
The implementation delivered explicit outcomes reported by Glovo, including an 82% increase in call volume and a 24% reduction in missed calls, reflecting improved inbound and outbound efficiency under the CloudTalk Contact Center Call Center deployment.
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MyHeritage Israel | Media | 350 | $100M | Israel | CloudTalk | CloudTalk Contact Center | Call Center | 2021 | n/a |
In 2021, MyHeritage Israel deployed CloudTalk Contact Center in the Call Center category to scale outbound calling for its distributed sales organization. The implementation targeted 158 remote sales agents, prioritized rapid remote onboarding, and established campaign-driven dialing across multiple regions to support a geographically distributed team.
CloudTalk Contact Center was configured with dialer and campaign management capabilities, leveraging automated outbound dialing and campaign scheduling to increase agent throughput. CRM integrations were connected to synchronize contact lists and log call outcomes, and real-time call insights and dashboarding were enabled to provide supervisors live metrics and call quality visibility.
Operational scope focused on outbound sales activities, campaign management, and supervisor monitoring across the distributed sales team, with standardized campaign templates and scripted call flows used to accelerate onboarding. Governance centered on centralized campaign configuration and role based access to reporting, enabling supervisors to adjust campaigns and coach agents using live call data.
The deployment delivered measurable outcomes following the 2021 implementation, producing approximately a 49% increase in monthly call volume, a 6% rise in outbound calls, and a 21% reduction in missed calls, outcomes attributed to CloudTalk Contact Center dialer features and CRM driven workflows.
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Revolut Ltd | Banking and Financial Services | 6000 | $1.1B | United Kingdom | CloudTalk | CloudTalk Contact Center | Call Center | 2022 | n/a |
In 2022, Revolut Ltd implemented CloudTalk Contact Center to centralize voice interactions for its sales and SDR operations. The CloudTalk Contact Center deployment focused on Call Center capabilities to manage high-volume voice activity across Revolut's global markets, documenting 86,840+ calls and 113,153+ minutes processed during the reporting period.
Configuration emphasized advanced routing and centralized recordings storage, with the CloudTalk Contact Center configured to support automated call distribution, agent state tracking, and persistent call recordings for onboarding and quality review. Functional workflows were aligned to SDR activity, enabling standardized call handling, performance monitoring, and tighter control over sales call processes.
Secure integrations were implemented, including single sign-on SSO for authentication and HubSpot for CRM linkage, enabling call metadata and recordings to be associated with HubSpot activity records. These integrations supported scalable onboarding of new sales agents and provided a unified view of call activity across regional teams.
Governance and operational monitoring were organized around sales performance oversight and onboarding use cases, leveraging recording storage for coaching and compliance. Reported operational outcomes included an estimated savings of 40+ staff-hours per month and improved capacity to monitor and audit sales interactions using the CloudTalk Contact Center.
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Buyer Intent: Companies Evaluating CloudTalk Contact Center
- Contus Tech, a India based Professional Services organization with 580 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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