List of Cresta AI Platform Customers
Sunnyvale, 94086, CA,
United States
Since 2010, our global team of researchers has been studying Cresta AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cresta AI Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cresta AI Platform for Customer Experience include: Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion, Brinks Home Security, a United States based Professional Services organisation with 1200 employees and revenues of $515.0 million, Snap Finance, a United States based Banking and Financial Services organisation with 974 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using Cresta AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cresta AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Brinks Home Security | Professional Services | 1200 | $515M | United States | Cresta | Cresta AI Platform | Customer Experience | 2023 | n/a |
In 2023, Brinks Home Security deployed the Cresta AI Platform in its Customer Experience environment. The Cresta AI Platform was implemented across voice and chat to centralize quality management, enable real time coaching, and surface conversational insights for customer care operations in North America.
Functional modules implemented included Agent Assist and AI driven Quality Management and Insights, configured to instrument live interactions for automated scoring, supervisor prompts, and agent coaching triggers. Configuration centered on centralized QA workflows, conversational analytics for interaction classification, and agent assist capabilities to surface recommended responses during live conversations.
Operational coverage focused on customer care teams across North America and integrated the Cresta AI Platform into the voice and chat channels used by contact center agents. Governance and process changes consolidated QA ownership, introduced real time coaching workflows for supervisors, and aligned QA scoring with coaching and agent performance review routines.
The engagement produced outcomes observed within weeks of rollout, including a 50% reduction in quality management costs, a 73% reduction in call transfer rate, a 30 point increase in Net Promoter Score, and lower average handle time. The Cresta AI Platform supported centralized QA, real time coaching, and conversational insights across Brinks Home Security customer care operations.
|
 |
Cox Communications | Communications | 18000 | $13.1B | United States | Cresta | Cresta AI Platform | Customer Experience | 2023 | n/a |
In 2023, Cox Communications deployed the Cresta AI Platform as part of its Customer Experience tooling for residential sales and retention chat in the United States. The deployment included Cresta Agent Assist, Cresta Coach, and Cresta Insights to improve sales and CRM outcomes across conversational channels.
Cresta Agent Assist provided real time conversation intelligence and in call guidance, while Cresta Coach automated coaching workflows and surfaced prioritized coaching opportunities. Cresta Insights centralized post interaction analytics and scorecards to support performance management and quality assurance for chat teams.
The implementation covered Residential Sales and Retention chat operations in the United States, impacting sales representatives, retention agents, frontline supervisors, and workforce managers. Operational scope emphasized sales and CRM functions, using conversation intelligence to align agent behavior with sales outcomes and retention playbooks.
Cox reported that the Cresta AI Platform drove a 20 to 30 percent increase in revenue per chat for Residential Sales, a 10 to 20 percent uplift for Retention, a two week reduction in ramp time for new agents, and improved manager span of control through real time coaching and consolidated conversation analytics.
|
 |
Snap Finance | Banking and Financial Services | 974 | $245M | United States | Cresta | Cresta AI Platform | Customer Experience | 2024 | n/a |
In 2024, Snap Finance implemented the Cresta AI Platform to transform quality assurance and contact center operations for its customer care and compliance teams in the United States. The Cresta AI Platform was adopted as a Customer Experience solution to centralize conversation intelligence and real-time agent assistance across Snap Finance customer care and compliance functions.
Deployment focused on automating quality assurance workflows and instrumenting conversation intelligence and real-time assistance capabilities. Cresta AI Platform enabled Snap Finance to move to 100% QA automation, applying automated evaluation and scoring across recorded and live interactions and surfacing real-time coaching prompts to agents. Functional capabilities implemented include automated QA scoring, real-time assistance during agent interactions, and conversation analytics for compliance monitoring.
Operational scope covered contact center operations supporting customer care and compliance teams in the United States, aligning QA and compliance review processes with agent coaching workflows. Governance and process transformation included shifting manual QA tasks to automated review, embedding real-time assistance into agent workflows, and using conversation intelligence outputs to inform compliance oversight and agent engagement strategies. After implementation Snap Finance reported a 40 percent reduction in average handle time and improvements in compliance and agent engagement.
|
Buyer Intent: Companies Evaluating Cresta AI Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||