Cox Communications
6205 Peachtree Dunwoody Road NE,
Atlanta, 30328, GA,
United States
Atlanta, 30328, GA,
United States
1 678 645-0000
Communications
Cox Communications Technographics
Cox Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cox Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 Cox Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cox Communications has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2014, FreeWheel Demandsuite for Agency Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cox Communications is running and its propensity to invest more and deepen its relationship with Oracle , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cox Communications revenues, which have grown to $13.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cox Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cox Communications Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, Cox Communications implemented Oracle Cloud ERP to modernize its financial systems, a project recorded under the ERP Financial category. The deployment replaced Oracle E-Business Suite and focused on shifting core finance workloads to Oracle Cloud ERP as the vendor positioned cloud ERP wins across large enterprises.
The implementation concentrated on core financial modules consistent with ERP Financial functionality, including general ledger, accounts payable, accounts receivable, fixed assets, financial close and reporting. Configuration work emphasized consolidation-ready chart of accounts and multi-entity financial controls to support centralized financial reporting and statutory close workflows.
Architecturally, the program delivered Oracle Cloud ERP as a cloud-hosted SaaS application with standard SaaS tenancy and upgrade cadence, aligning application configuration with enterprise accounting policies. Operational scope targeted corporate finance, accounting, and treasury functions within Cox Communications in the United States, standardizing transactional finance processes and period close orchestration.
Governance and rollout centered on centralized finance process governance, role-based access controls, and staged cutover of accounting domains to Oracle Cloud ERP, supported by change management and financial policy harmonization. Cox Communications was cited by Oracle among its cloud ERP customer wins in Oracle public reporting, reflecting the vendor narrative of enterprise adoption during that period.
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2014 | 2014 |
Cox Communications in 2014 implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to replace a legacy time-and-attendance environment, categorizing the deployment under Absence and Leave Management. The project included a planned upgrade from Kronos 7.0 to a Kronos 8.0 cloud solution and creation of a business case and project plan to justify and scope the move.
The implementation encompassed full Workforce Central (WFC) functionality: Timekeeper, Leave/Absence, Attendance, Accruals, Workforce Scheduler (WFS), HR/Payroll interfaces, Analytics, Connect and DCM. Technical work included configuring web and application servers, creating and maintaining Workforce Integration Manager (WIM) interfaces for employee-data transfers, and deploying GTOR for InTouch/4500 and 4500 Biometric/InTouch 9000 time clocks. Integrations were implemented with downstream payroll and enterprise systems, including SAP, JDA/Vortex and retail enterprise data flows, and mobile notification integration via JDA/Vortex.
Rollout and operational scope covered enterprise-level timekeeping and scheduling across divisions (including a consumer division added during upgrade), payroll and benefits transaction validation, and training for division payroll staff. The program delivered end-to-end and parallel testing, error reporting and escalation processes, ongoing production support, customized pay rules, work rules and security profiles, and ongoing maintenance of time clocks, pay codes, schedules and accrual profiles.
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Core HR | HCM |
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2018 | 2019 |
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Employee Experience | HCM |
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2024 | 2024 |
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HR Compliance | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Analytics | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Cox Communications implemented FreeWheel Demandsuite to manage digital advertising on its corporate website, aligning the deployment under the Agency Management category for advertising operations. The implementation placed FreeWheel Demandsuite as a centralized platform for website ad inventory and campaign orchestration, operated from Cox.com to support digital media sales and publishing workflows across the company’s online properties.
FreeWheel Demandsuite was configured to support standard Agency Management capabilities, including campaign configuration and trafficking, inventory allocation and yield management, and reporting and analytics workflows typical of ad operations platforms. The deployment emphasized centralized campaign lifecycle control, with automation for campaign scheduling and creative delivery to the website, and role-based access for ad operations and sales teams.
Operational coverage focused on digital advertising, marketing, and media sales functions tied to the Cox.com property, with governance centered on centralized campaign approval and trafficking processes to standardize execution across site inventory. Integrations were implemented at the website ad delivery layer to feed campaign instructions and creative, and the implementation created a single operational hub for advertising inventory management using FreeWheel Demandsuite.
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Field Service Management | ERP Services and Operations |
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2010 | 2010 |
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OSS/BSS | ERP Services and Operations |
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2013 | 2013 |
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OSS/BSS | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2008 | 2010 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2014 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cox Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cox Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cox Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cox Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cox Communications Technographics
Cox Communications is a Communications organization based in United States,
with around 18000 employees and annual revenues of $13.07 billion.
Cox Communications operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and FreeWheel Demandsuite,
covering areas like ERP Financial, Absence and Leave Management and Agency Management.
Cox Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and FreeWheel, A Comcast Company.
Cox Communications recently adopted applications including
Axios HQ Smart Brevity in 2024, Cresta Agent Assist in 2024 and eClerx QA360 in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cox Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cox Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cox Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.