List of CSI Harris CitySuite Utility Billing Customers
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Since 2010, our global team of researchers has been studying CSI Harris CitySuite Utility Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSI Harris CitySuite Utility Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSI Harris CitySuite Utility Billing for Utilities Customer Care and Billing include: City of Champaign, IL, a United States based Government organisation with 573 employees and revenues of $145.0 million, Potter County Texas, a United States based Government organisation with 500 employees and revenues of $100.0 million, Sahuarita, a United States based Government organisation with 198 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using CSI Harris CitySuite Utility Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSI Harris CitySuite Utility Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Champaign, IL | Government | 573 | $145M | United States | Constellation Software Inc. | CSI Harris CitySuite Utility Billing | Utilities Customer Care and Billing | 2014 | n/a | In 2014, City of Champaign, IL implemented CSI Harris CitySuite Utility Billing, deploying a system classified under Utilities Customer Care and Billing. The vendor notes the city went live on CitySuite Utility Billing on the 15th of January, and the public reference highlights improvements to customer service and the enablement of citizen self service across Champaign, Illinois. CSI Harris CitySuite Utility Billing was configured to support standard Utilities Customer Care and Billing capabilities, including customer account management, meter to cash billing cycles, billing generation and payment posting, and a citizen self service portal to shift routine inquiries online. The implementation emphasized operational workflows for the municipal utility customer service function and alignment of account and service point data models to support both contact center agents and self service users, and the vendor reference documents the go live date without a year on the public page, making 2014 an implementation estimate. | |
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Potter County Texas | Government | 500 | $100M | United States | Constellation Software Inc. | CSI Harris CitySuite Utility Billing | Utilities Customer Care and Billing | 2025 | n/a | In 2025, Potter County Texas migrated from Harris ERP’s GEMS system to CSI Harris CitySuite Utility Billing as part of a broader adoption of CitySuite hosted on the Cloud9 platform. Potter County Texas implemented CSI Harris CitySuite Utility Billing to support county operations in Texas and to address Utilities Customer Care and Billing alongside modernization of core administrative systems. The CitySuite deployment consolidated Financials, Cashiering, HR & Payroll modules within the CitySuite suite, with configuration focused on billing runs, account management, cashiering transactions, and payroll posting workflows consistent with Utilities Customer Care and Billing functional patterns. Utility Billing usage is inferred from the county’s move to the CitySuite suite, and the implementation aligned utility account lifecycle management, billing cycle orchestration, and payment posting capabilities with standard utilities customer care processes. CitySuite was provisioned on the Cloud9 hosted platform, centralizing application hosting and application-level security controls to improve performance and security for county operations. Governance and rollout covered county finance, cashiering, and HR functions, with Harris ERP announcing the Potter County upgrade in early 2025. | |
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Sahuarita | Government | 198 | $40M | United States | Constellation Software Inc. | CSI Harris CitySuite Utility Billing | Utilities Customer Care and Billing | 2017 | n/a | In 2017, Sahuarita implemented CSI Harris CitySuite Utility Billing as part of a CitySuite deployment that included CitySuite Citizen Access. The CitySuite Citizen Access rollout provided online permit submission, permit and inspection scheduling, and 24/7 access to permit and zoning case statuses to expand citizen self service and reduce walk in traffic in Arizona. CitySuite Citizen Access was configured to orchestrate permitting workflows and inspection booking while exposing status and record queries to the public, and the vendor cites that Citizen Access integrates with CitySuite Utility Billing. The CSI Harris CitySuite Utility Billing implementation aligns with Utilities Customer Care and Billing capabilities, including customer account management, billing and payment processing, and service order coordination, enabling a unified view between permitting records and utility customer accounts. Operational scope centered on the Town of Sahuarita government, with permitting, inspections, zoning and utility customer service functions brought into a common CitySuite environment. Governance and rollout emphasized 24/7 digital access for residents to reduce physical counter traffic, and vendor materials explicitly note improved citizen self service and reduced walk in traffic with Citizen Access, while integration into CitySuite Utility Billing is inferred from the vendor documentation. |
Buyer Intent: Companies Evaluating CSI Harris CitySuite Utility Billing
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