List of CSI Harris Flex Telehealth Customers
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Since 2010, our global team of researchers has been studying CSI Harris Flex Telehealth customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSI Harris Flex Telehealth for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSI Harris Flex Telehealth for Audio Video and Web Conferencing include: Lancashire Teaching Hospitals NHS Foundation Trust, a United Kingdom based Healthcare organisation with 9000 employees and revenues of $2.25 billion, Sunnybrook Health Sciences Centre, a Canada based Healthcare organisation with 6941 employees and revenues of $1.50 billion, The Children'S Center Rehabilitation Hospital United States, a United States based Healthcare organisation with 994 employees and revenues of $96.0 million and many others.
Contact us if you need a completed and verified list of companies using CSI Harris Flex Telehealth, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lancashire Teaching Hospitals NHS Foundation Trust | Healthcare | 9000 | $2.3B | United Kingdom | Constellation Software Inc. | CSI Harris Flex Telehealth | Audio Video and Web Conferencing | 2020 | n/a |
In 2020 Lancashire Teaching Hospitals NHS Foundation Trust configured CSI Harris Flex Telehealth, a Constellation Software Inc. application, to run video and telephone clinics as part of the COVID-19 clinical response. This Audio Video and Web Conferencing deployment focused on virtual patient visits in outpatient care and reduced face-to-face outpatient appointments by about 60 percent while improving remote documentation and patient flow.
The implementation configured in-system video and telephone clinic workflows to support virtual consultations, session scheduling, clinician session management, and electronic encounter documentation. CSI Harris Flex Telehealth was used to orchestrate clinician-patient audio and video sessions, capture encounter notes during remote visits, and support safety monitoring workflows aligned with outpatient clinical practice.
The rollout targeted outpatient clinical services across the Trust, operating within clinical and administrative functions responsible for outpatient scheduling, clinical documentation, and patient throughput. The case study describes the solution operating on its native conferencing and telehealth capabilities rather than detailing external system integrations.
Governance and process changes included rapid triage of appointments to virtual clinics and revised clinician documentation processes to capture remote encounters, implemented in March 2020 to sustain patient care continuity and throughput during the pandemic response.
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Sunnybrook Health Sciences Centre | Healthcare | 6941 | $1.5B | Canada | Constellation Software Inc. | CSI Harris Flex Telehealth | Audio Video and Web Conferencing | 2021 | n/a |
In 2021 Sunnybrook Health Sciences Centre implemented CSI Harris Flex Telehealth, a Constellation Software Inc. application in the Audio Video and Web Conferencing category, to support automated patient registration workflows in Canadian acute-care settings. Sunnybrook collaborated directly with Harris on an automated patient-level health card validation and registration improvement project, with the primary process area documented as patient registration and administration in Ontario.
The deployment emphasized the CSI Harris Flex Telehealth module to orchestrate virtual encounter audio and video flows while embedding automated health card validation at the point of registration, aligning teleconferencing capabilities with administrative workflows. Functional emphasis included patient-level health card validation, registration accuracy controls, and operational support for patient intake and scheduling processes, configured to demonstrate Harris deployments in Canadian hospital environments.
Governance centered on a collaborative rollout between Sunnybrook and Harris to validate registration accuracy and improve patient and staff experience, with demonstrations targeted at Ontario acute-care sites. Outcomes reported in the engagement focused on improving registration accuracy and enhancing patient and staff experience, as documented in Harris resource case materials.
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The Children'S Center Rehabilitation Hospital United States | Healthcare | 994 | $96M | United States | Constellation Software Inc. | CSI Harris Flex Telehealth | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, Bethany Children's Health Center implemented CSI Harris Flex Telehealth from Constellation Software Inc., deploying an Audio Video and Web Conferencing capability integrated with the HARRIS Flex electronic health record to support care of children with medical complexity. The deployment targeted clinical and patient care workflows in Oklahoma and emphasized configurability for specialty pediatric use cases.
CSI Harris Flex Telehealth was configured to align with specialty pediatric documentation and clinical workflow templates, leveraging the Flex suite's configurability to adapt assessments, therapy notes, and care plans for medically complex children. Functional capabilities implemented focused on audio and video session support, clinician access to patient records within the EHR, and workflow-driven visit documentation designed to reduce duplicate data entry. The implementation relied on HARRIS Flex EHR modules for clinical documentation and care coordination.
Governance and rollout were oriented toward clinical leadership and care teams, focusing on adoption by therapists, nurses, and pediatric clinicians who manage medically complex cases. Configuration governance emphasized standardization of pediatric templates and documentation workflows, coordinated between IT and clinical informatics to ensure access and record availability at point of care across clinical sites in Oklahoma.
The deployment was intended to improve clinician access to records and documentation efficiency as part of patient care operations. Telehealth or virtual visit utilization is inferred from vendor marketing that bundles Flex TeleHealth with the Flex suite rather than from explicit customer statements.
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