List of CXP Lab Sparrow Converse Customers
Since 2010, our global team of researchers has been studying CXP Lab Sparrow Converse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CXP Lab Sparrow Converse for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CXP Lab Sparrow Converse for Call Center include: Cemex, a Mexico based Manufacturing organisation with 46063 employees and revenues of $1.56 billion, Swiggy, a India based Professional Services organisation with 6000 employees and revenues of $1.36 billion, Tonik Bank, a Philippines based Banking and Financial Services organisation with 400 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using CXP Lab Sparrow Converse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CXP Lab Sparrow Converse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cemex | Manufacturing | 46063 | $1.6B | Mexico | CXP Lab | CXP Lab Sparrow Converse | Call Center | 2022 | n/a | In 2022, Cemex implemented CXP Lab Sparrow Converse to modernize customer-contact operations across Mexico and regional markets. The implementation positioned CXP Lab Sparrow Converse as a Call Center solution to unify contact centre and CRM interaction handling and to introduce consolidated interaction analytics. The deployment focused on omnichannel interaction handling spanning voice and digital channels, and included configuration of interaction routing, IVR flows, skill based assignment, session recording, agent workspace capabilities, and interaction analytics consistent with the Sparrow product portfolio. CXP Lab Sparrow Converse was configured to present unified interaction context to agents and to surface analytics for contact quality and trend analysis. Integrations were scoped to connect CXP Lab Sparrow Converse with Cemex customer-contact workflows and the companys CRM context, enabling end to end interaction continuity and centralized reporting. Operational coverage targeted contact centre agents, customer service teams, and regional support functions across Mexico and adjacent markets, consolidating inbound voice and digital channels under a single Call Center platform. Governance emphasized centralized configuration of routing and analytics, standardized agent workflows, and a phased operational rollout across regional sites. The program embedded interaction analytics into quality management and operational reporting to support governance of contact centre operations using CXP Lab Sparrow Converse. | |
 |
Swiggy | Professional Services | 6000 | $1.4B | India | CXP Lab | CXP Lab Sparrow Converse | Call Center | 2022 | n/a | In 2022, Swiggy deployed CXP Lab Sparrow Converse for its Call Center operations in India. The deployment was targeted at Swiggy’s customer support and contact-centre operations, consolidating voice and digital channels to centralize inbound handling and real-time agent engagement. Implementation centered on Sparrow Converse’s Omnichannel Contact Centre capabilities and Quality Management functionality, with inferred module usage for unified channel routing, interaction queuing, agent desktop consolidation, and conversation recording to support QA workflows. Configuration included workflow automation and standardized handling across voice, chat, and messaging, aligning with common contact centre orchestration and quality assurance practices. Operational scope covered Swiggy’s frontline customer support teams and contact-centre supervisors in India, with governance focused on centralized monitoring, formalized QA procedures, and structured evaluation workflows to support agent coaching. The vendor documented that the CXP Lab Sparrow Converse deployment improved response times and enabled systematic quality monitoring across consolidated channels. | |
 |
Tonik Bank | Banking and Financial Services | 400 | $50M | Philippines | CXP Lab | CXP Lab Sparrow Converse | Call Center | 2022 | n/a | In 2022, Tonik Bank implemented CXP Lab Sparrow Converse to support its customer service operations in the Philippines. The CXP Lab Sparrow Converse deployment targeted the Call Center category, leveraging Sparrow Converse omnichannel contact centre capabilities and quality management functionality to centralize multichannel interactions and improve agent visibility. The rollout established a unified agent workspace and channel orchestration across voice, chat, email and social messaging to standardize contact handling and reduce agent context switching. The solution was configured to deliver intelligent routing, queue management, unified customer profiles, interaction recording and quality assurance workflows, aligning contact handling with Tonik Bank customer service and operations teams in the Philippines. Governance focused on embedding QA scorecards and structured quality management into daily agent workflows, with process adjustments to support consistent evaluation and feedback loops. The implementation improved multichannel handling and agent visibility for Tonik Bank customer service. |
Buyer Intent: Companies Evaluating CXP Lab Sparrow Converse
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||