List of DataOcean ITSM Customers
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Saudi Arabia
Since 2010, our global team of researchers has been studying DataOcean ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DataOcean ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DataOcean ITSM for IT Service Management include: King Faisal Specialist Hospitals and Research Center, a Saudi Arabia based Healthcare organisation with 13500 employees and revenues of $700.0 million, First Principles Constructors, a New Zealand based Construction and Real Estate organisation with 50 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using DataOcean ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DataOcean ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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First Principles Constructors | Construction and Real Estate | 50 | $25M | New Zealand | DataOcean | DataOcean ITSM | IT Service Management | 2018 | n/a | In 2018 First Principles Constructors implemented DataOcean ITSM, a solution in the IT Service Management category. The deployment was scoped for a 50 person construction and real estate firm operating in New Zealand, aimed at formalizing IT service and asset workflows that support project teams and corporate IT functions. DataOcean ITSM was configured to provide core IT service management capabilities typical for the category, including incident management, a service catalog with self-service portal, change management and configuration management capabilities, and basic IT asset tracking. Automation focused on ticket routing and prioritization workflows and role based access to support site based project teams and centralized IT governance. Separately in 2018 First Principles Constructors chose Cheops to maintain tight financial control across multiple New Zealand projects, using Cheops for job costing and project financials. Stock and inventory usage is inferred from Cheops role managing project materials and job costs, and the Cheops implementation delivered stronger project level financial control across FPC’s portfolio. | |
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King Faisal Specialist Hospitals and Research Center | Healthcare | 13500 | $700M | Saudi Arabia | DataOcean | DataOcean ITSM | IT Service Management | 2017 | n/a | In 2017, King Faisal Specialist Hospitals and Research Center implemented DataOcean ITSM in the IT Service Management category to support revenue/finance and IT operations in Riyadh, Saudi Arabia. The deployment of DataOcean ITSM was positioned to deliver hospital management and IT service solutions across clinical administrative touchpoints and back office financial workflows. The implementation leveraged core IT Service Management capabilities typical of the category, including service desk and incident management, change management, a service catalog, and configuration and asset management, with automated workflow orchestration for request fulfillment and approvals. Configuration emphasized role based access and workflow routing to align IT operations with revenue processing and finance department handoffs, reflecting hospital scale operational controls. Operational scope included the revenue and finance department and centralized IT operations in Riyadh, integrating service workflows with hospital administrative and financial processes to streamline ticket routing and request escalation. The DataOcean ITSM platform was deployed as a centralized operational layer for IT and hospital management, serving as the primary intake and lifecycle system for IT and revenue related requests. Governance focused on standardizing incident and request workflows, establishing service level routing, and embedding approval chains between IT operations and finance. The hospital's revenue department extended thanks for the implementation's flexibility and capabilities, indicating improved financial processing after the DataOcean ITSM deployment. |
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