List of DelightChat Customers
Since 2010, our global team of researchers has been studying DelightChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DelightChat for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DelightChat for Customer Support include: Jovian Mandagie, a Malaysia based Consumer Packaged Goods organisation with 78 employees and revenues of $8.0 million, Frido, a India based Healthcare organisation with 272 employees and revenues of $8.0 million, Ellana Cosmetics, a Philippines based Leisure and Hospitality organisation with 52 employees and revenues of $6.0 million, Binks India, a India based Retail organisation with 39 employees and revenues of $6.0 million, Bobobobo, a Indonesia based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using DelightChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DelightChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aegte Lifescience | Manufacturing | 10 | $1M | India | DelightChat | DelightChat | Customer Support | 2022 | n/a | In 2022, Aegte Lifescience implemented DelightChat as its Customer Support solution, deploying the DelightChat chat widget directly on its public website to capture inbound customer enquiries. The implementation targets customer service workflows for a small manufacturing firm based in India with a compact team of around 10 employees, centralizing front-line support on the web channel. DelightChat was configured to operate as a web-based shared inbox and live chat interface, providing typical Customer Support capabilities such as threaded conversations, canned responses, basic ticketing and agent assignment to streamline single-team operations. Governance focused on operational ownership within the customer service function, with configuration aligned to web capture, response templates, and workload distribution rather than broad cross-system integrations. | |
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Ana Hana Flower | Retail | 10 | $2M | Singapore | DelightChat | DelightChat | Customer Support | 2022 | n/a | In 2022, Ana Hana Flower implemented DelightChat as its Customer Support application, embedding the DelightChat chat widget on the company website to manage customer conversations and order inquiries. The small Singapore retail operator with a 10-person staff provisions the application as the primary web-facing support channel for online shoppers and stores conversational history on the platform. Functional configuration emphasizes a shared inbox model to unify web chat messages, support tickets, and customer threads, leveraging category-aligned capabilities such as ticketing workflows, canned responses, and basic automation to route inquiries to the customer service team. Governance is organized around a centralized support queue and documented operating procedures for handling online orders and returns, with DelightChat instrumented as the primary Customer Support touchpoint on the website. | |
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ApkaMart | Retail | 10 | $1M | India | DelightChat | DelightChat | Customer Support | 2024 | n/a | In 2024 ApkaMart implemented DelightChat. ApkaMart deployed DelightChat on their website to provide Customer Support for their India based online retail operations, aligning the solution with a compact 10 employee headcount and frontline customer service responsibilities. The deployment centers on online customer inquiry handling, order support interactions and return queries, with DelightChat serving as the customer facing chat interface and centralized message hub. This narrative links ApkaMart, DelightChat, Customer Support and customer service business functions in a single operational view. The implementation uses the DelightChat web chat widget and web based admin console to centralize incoming requests into a shared inbox and ticketing workflow, with category aligned capabilities such as response templates, automated routing and a simple knowledge base for self service. Configuration focused on message routing rules, canned responses for common retail queries and role based access for the small support team, enabling day to day ticket assignment and resolution tracking. The solution is embedded on the website to capture live chat and asynchronous messages, while administrative controls manage conversation assignment and response standardization. Governance emphasizes lightweight triage workflows and template driven responses to fit ApkaMarts operational scale. | |
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Retail | 10 | $1M | India | DelightChat | DelightChat | Customer Support | 2024 | n/a |
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Retail | 39 | $6M | India | DelightChat | DelightChat | Customer Support | 2024 | n/a |
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Professional Services | 50 | $5M | Indonesia | DelightChat | DelightChat | Customer Support | 2023 | n/a |
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Consumer Packaged Goods | 50 | $5M | Singapore | DelightChat | DelightChat | Customer Support | 2022 | n/a |
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Manufacturing | 10 | $1M | India | DelightChat | DelightChat | Customer Support | 2022 | n/a |
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Professional Services | 20 | $2M | United States | DelightChat | DelightChat | Customer Support | 2021 | n/a |
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Consumer Packaged Goods | 60 | $4M | India | DelightChat | DelightChat | Customer Support | 2024 | n/a |
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Buyer Intent: Companies Evaluating DelightChat
- D'Next Consulting, a United States based Professional Services organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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