List of DGSoft CTI Customers
Nicosia, 1071,
Cyprus
Since 2010, our global team of researchers has been studying DGSoft CTI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DGSoft CTI for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DGSoft CTI for Call Center include: Grammo Greece, a Greece based Non Profit organisation with 10 employees and revenues of $8.0 million, Lovie Cosmetics Greece, a Greece based Consumer Packaged Goods organisation with 100 employees and revenues of $7.0 million, Politis Cyprus, a Cyprus based Media organisation with 75 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using DGSoft CTI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DGSoft CTI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Grammo Greece | Non Profit | 10 | $8M | Greece | DGSoft | DGSoft CTI | Call Center | 2015 | n/a | In 2015, Grammo Greece implemented DGSoft CTI to manage inbound and outbound call operations and structured reporting within its rights management and partner communications workflows, categorized as Call Center. The deployment is described in vendor client listings as leveraging DGSoft CTI functionality to centralize telephony handling for a small nonprofit operations team, with the DGSoft CTI solution framed around contact handling and reporting for regional partner outreach. The implementation emphasizes standard Call Center capabilities consistent with the application category, including telephony integration, call logging and session records, queue and routing controls, and reporting for rights administration and partner engagement. The deployment is reported to use the DGSoft CTI and Soft1 integration pattern to connect telephony events with partner records and rights management processes, supporting operational teams responsible for partner communications and repertoire administration. | |
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Lovie Cosmetics Greece | Consumer Packaged Goods | 100 | $7M | Greece | DGSoft | DGSoft CTI | Call Center | 2017 | n/a | In 2017, Lovie Cosmetics Greece implemented DGSoft CTI to support retail customer service and telesales operations. The deployment is recorded on DGSoft's customer listing and places DGSoft CTI in the Call Center application context for the company. The implementation centers on the DGSoft CTI module tightly integrated with Soft1 CRM, enabling screen pop, click to call, and automated call logging to ensure context rich interactions at the agent desktop. Functional capabilities implemented include call campaign management and agent reporting, reflecting CTI driven outbound campaign orchestration and supervisory analytics. Configuration appears focused on agent session management and campaign controls typical of Call Center platforms. Integrations explicitly include Soft1 CRM as indicated by DGSoft's product descriptions, with operational scope covering retail customer service and telesales teams in Greece. The technical footprint emphasizes CRM linked CTI workflows rather than standalone telephony, unifying customer records and call metadata for downstream sales and service workflows. Agent reporting and campaign controls are surfaced to supervisors and call center agents to support day to day campaign execution. DGSoft's client listing notes that the DGSoft CTI usage yields better call campaign management and agent reporting for Lovie Cosmetics Greece, consistent with the stated capabilities. Governance and rollout details are not provided in the source listing. | |
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Politis Cyprus | Media | 75 | $5M | Cyprus | DGSoft | DGSoft CTI | Call Center | 2016 | n/a | In 2016, Politis Cyprus implemented DGSoft CTI. DGSoft CTI serves as the Call Center application for the Cypriot media publisher, targeting management of inbound and outbound phone interactions tied to subscriber services and newsroom workflows. The deployment concentrated on CTI integration with the publisher's CRM to present caller identity, historical interaction data, and routing context on agent desktops. Functional modules configured included CTI telephony integration, skills based routing, call queue management, and reporting and analytics, consistent with standard Call Center capabilities. Integrations were centered on the CRM to associate subscriber records with incoming calls, enabling subscriber services and newsroom teams in Cyprus to manage and escalate workflows. Governance and operational changes included updating call handling workflows for desk assignments and agent training on DGSoft CTI reporting, and the implementation improved call routing and reporting as reflected in DGSoft client documentation. |
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