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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

List of Dialer360 AI Dialer Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Emc Bpo Professional Services 50 $10M Pakistan Dialer360 Dialer360 AI Dialer Chatbots and Conversational AI 2022 n/a In 2022, Emc Bpo implemented Dialer360 AI Dialer to support high-volume outbound BPO campaigns and centralized campaign management. The Dialer360 AI Dialer was deployed as a cloud-based solution and leveraged Chatbots and Conversational AI capabilities to orchestrate outbound contact flows and agent interactions. Third-party product profiles indicate the implementation included campaign management and predictive-dialer features, with inferred CRM integration to support contact data synchronization and campaign targeting. Configuration emphasized automated outbound dialing logic, conversational scripting for agent prompts, and agent assist functions consistent with Chatbots and Conversational AI workflows. The implementation of Dialer360 AI Dialer incorporated dialing cadence controls and contact prioritization mechanisms to reduce agent idle time. Operational scope covered Emc Bpo's outbound contact center activities and campaign teams, with rollout focused on improving contact rates for high-volume outbound campaigns. Governance changes centered on campaign configuration workflows and agent orchestration, aligning operational processes with the cloud-based Dialer360 AI Dialer platform. The deployment enabled centralized monitoring and real-time campaign adjustments through the Dialer360 AI Dialer environment.
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