List of eDAS QMS Customers
Thane, 400607,
India
Since 2010, our global team of researchers has been studying eDAS QMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eDAS QMS for Quality Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eDAS QMS for Quality Management include: Upstox, a India based Banking and Financial Services organisation with 800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using eDAS QMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eDAS QMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Upstox | Banking and Financial Services | 800 | $120M | India | eDAS | eDAS QMS | Quality Management | 2024 | n/a | In 2024, Upstox implemented eDAS QMS to extend quality oversight across its India contact-centre customer service operations. The deployment accompanied an existing use of eDAS VAANI omnichannel dialer, with the vendor indicating VAANI embeds an internal Quality Management System and surface-level QMS capabilities into contact-centre workflows. The eDAS QMS implementation emphasized core Quality Management functionality, including interaction recording and monitoring, structured evaluation scorecards, and supervisor-facing dashboards to support agent assessment workflows. Configuration prioritized agent dashboards and productivity tracking, aligning system evaluation artifacts with frontline performance and coaching processes as described in the vendor testimonial. Integrations were centered on the VAANI omnichannel dialer, enabling eDAS QMS to capture omnichannel interactions such as voice and chat, persist recordings and evaluation metadata, and present consolidated quality metrics in supervisor dashboards. This integration positioned the Quality Management capability to operate directly within the contact-centre interaction routing and reporting fabric rather than as a separate point solution. Governance and operational coverage focused on contact-centre customer service teams in India, with quality workflows implemented for evaluation, supervisor reviews, and periodic calibration. According to the vendor testimonial, the combined VAANI and eDAS QMS usage delivered faster support and improved agent dashboards and productivity following the rollout. |
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