List of EDC Customer Experience Customers
Dubai, x,
United Arab Emirates
Since 2010, our global team of researchers has been studying EDC Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EDC Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EDC Customer Experience for Customer Experience include: Emirates Nbd United Arab Emirates, a United Arab Emirates based Banking and Financial Services organisation with 25400 employees and revenues of $8.28 billion, Aafaq Islamic Finance United Arab Emirates, a United Arab Emirates based Banking and Financial Services organisation with 400 employees and revenues of $50.0 million, Mawarid Finance PJSC, a United Arab Emirates based Banking and Financial Services organisation with 150 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using EDC Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EDC Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aafaq Islamic Finance United Arab Emirates | Banking and Financial Services | 400 | $50M | United Arab Emirates | Electronic Documents Centre | EDC Customer Experience | Customer Experience | 2023 | n/a |
In 2023, Aafaq Islamic Finance deployed EDC Customer Experience as a Customer Experience application to introduce a digital onboarding eKYC and digital identity solution across its United Arab Emirates operations. The implementation is explicitly positioned to streamline account opening, enforce Central Bank of UAE KYC compliance, and support faster, more secure onboarding with improved customer satisfaction, reflecting EDC's customer experience digital onboarding portfolio.
The deployment centers on EDC Customer Experience capabilities for identity verification, document capture, and automated KYC workflow orchestration, configured to align front office onboarding, compliance, and operations teams. Operational scope covered account origination and customer onboarding processes within Aafaq Islamic Finance, with governance updates to KYC control points and process handoffs between customer service and compliance, and integrations scoped to the eKYC and regulatory verification flows required for Central Bank of UAE compliance.
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Emirates Nbd United Arab Emirates | Banking and Financial Services | 25400 | $8.3B | United Arab Emirates | Electronic Documents Centre | EDC Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Emirates Nbd United Arab Emirates implemented EDC Customer Experience. The engagement is described by Electronic Documents Centre as advancing digital initiatives for the bank, with a focus on statement handling and customer communications across channels in the UAE, aligning with the Customer Experience category.
EDC Customer Experience was applied in a role consistent with customer communications management and document generation platforms. The implementation aligns with functional capabilities commonly associated with Customer Experience solutions, including statement generation, template management, communications orchestration, multichannel formatting and delivery. This alignment is inferred from EDC's banking case examples and client listing and reflects typical CCM platform workflows rather than a published, dated module list specific to Emirates NBD.
Operational scope centered on Emirates NBD’s customer communications and statement production processes within the UAE, impacting business functions in customer communications and retail banking operations. The deployment would have required integration points between statement data feeds and delivery channels, accompanied by governance controls for template versioning, compliance and channel orchestration, consistent with standard Customer Experience program rollouts.
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Mawarid Finance PJSC | Banking and Financial Services | 150 | $19M | United Arab Emirates | Electronic Documents Centre | EDC Customer Experience | Customer Experience | 2025 | n/a |
In 2025, Mawarid Finance PJSC implemented EDC Customer Experience in the Customer Experience category with Electronic Documents Centre to deliver comprehensive card solutions across the United Arab Emirates. The deployment focused on card issuance and fulfillment as part of EDC customer facing services, aligning the application with Mawarid Finance card issuance operations and customer experience objectives.
EDC Customer Experience was configured to manage personalization, fulfillment, stationery handling, and delivery capabilities, creating an end to end issuance workflow from personalization through dispatch. Functional configuration emphasized issuance lifecycle orchestration, stationery inventory coordination, and delivery coordination, matching standard Customer Experience functional terminology for card programs.
The engagement covers operational scope across Mawarid Finance card issuance, impacting operations teams, fulfillment and delivery processes, and customer service touchpoints. The project is intended to streamline issuance workflows and improve operational efficiency and customer experience, with governance concentrating on coordination between Mawarid Finance operations and EDC service execution.
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