List of Element451 Customers

Element451

1 Glenwood Ave, Floor 5,
Raleigh, 27603, NC,
United States

https://www.element451.com/

1 516-442-4650

Professional Services

155

$25M

Since 2010, our global team of researchers has been studying Element451 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Element451 for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Element451 for Customer Engagement include: Texas A&M University-Texarkana, a United States based Education organisation with 200 employees and revenues of $65.0 million, Southeastern University, a United States based Education organisation with 300 employees and revenues of $30.0 million, North Orange County Community College District, a United States based Retail organisation with 10 employees and revenues of $1.0 million, Needmore Properties, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.

Contact us if you need a completed and verified list of companies using Element451, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Element451 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Needmore Properties	Construction and Real Estate	10	$1M	United States	Element451	Element451	Customer Engagement	2023	n/a	In 2023 Needmore Properties implemented Element451 as its system of engagement under the Customer Engagement category, deploying Element451 to centralize inquiries and manage applications, events, and conversational AI across the college in the United States. Element451 was positioned to serve as the primary engagement platform for inquiry intake, application processing, event registration, and AI Bolt Agent conversations, aligning the company application relationship with operational enrollment and outreach functions. The Element451 implementation included configuration of engagement orchestration, application workflow automation, event management capabilities, and deployment of AI Bolt Agents for conversational handling. Configuration covered inquiry triage and routing, application status tracking, event registration workflows, and agent conversation scripting to handle high-volume inbound engagement. Integrations were explicitly established with Banner as the student information system and with PowerBI for analytics and reporting, enabling bi-directional data flows for inquiry and application records into institutional dashboards. Operational coverage extended across the college environment, encompassing admissions and student-facing service areas that relied on Element451 for centralized engagement and reporting. Governance and rollout emphasized centralized inquiry workflows and oversight of AI Bolt Agent interactions to maintain consistency across touchpoints. The rollout delivered rapid scale and efficiency, processing more than 11,000 inquiries in one year, producing a 300% increase in event attendance, saving over 900 staff hours, and handling thousands of agent conversations since launch.
North Orange County Community College District	Retail	10	$1M	United States	Element451	Element451	Customer Engagement	2023	n/a	In 2023 Cypress College, part of the North Orange County Community College District, adopted Element451 as a student engagement and enrollment CRM to support recruitment and program enrollment workflows in the United States. The implementation is categorized under Customer Engagement and centers on CRM-driven outreach, event registration automation, and management of the Charger Experience Program. Element451 was configured to automate prospect and student outreach campaigns, manage event registration workflows, and orchestrate program enrollment processes for the Charger Experience Program. Functional capabilities implemented included campaign automation, segmentation and CRM contact management, event registration and capacity handling, and enrollment funnel orchestration consistent with Customer Engagement application patterns. Operational coverage focused on admissions and student services functions at Cypress College, with a rollout across 2023 and operational results tracked through 2024. The implementation emphasized centralized campaign ownership and standardized event registration workflows to support program participation. Outcomes reported across 2023–24 and early 2024 included an 8.5% increase in FTES year over year, a 25% rise in program participation, and a 300% spike in event registrations in Q1 2024.
Southeastern University	Education	300	$30M	United States	Element451	Element451	Customer Engagement	2025	n/a	In 2025 Southeastern University implemented Element451 as its enrollment CRM and AI agent platform, deploying Element451 in the Customer Engagement category to centralize outreach for online and adult programs. The pilot launched in May 2025 in the United States and targeted admissions workflows for online and adult learner recruitment as the initial business function focus. The implementation configured Element451’s enrollment CRM capabilities together with Bolt Agents to automate outbound and inbound outreach, lead qualification, and conversational follow up. Configuration emphasized campaign orchestration, automated messaging sequences, and centralized lead records to coordinate email, AI-driven agent responses, and text messaging channels. The project consolidated existing point tools including Salesforce, HubSpot, and separate texting tools into a single Element451 environment, establishing a unified enrollment data model and message orchestration layer. Operational coverage began in admissions for online and adult programs, with explicit rollout plans to expand Element451 usage into financial aid and student success functions, aligning the Customer Engagement platform with cross-functional enrollment and retention workflows. Governance followed a pilot to scale pattern with May 2025 pilot governance and a phased expansion roadmap, centralized campaign governance, and staff workflow changes to rely on AI agent automation for first touch and routine follow up. The pilot delivered stated outcomes, including 100 percent of leads contacted, a 2 percent conversion to applicants in month one, and 13,758 minutes of staff time saved in initial months, with plans to extend Element451 across admissions, financial aid, and student success.
	Education	200	$65M	United States	Element451	Element451	Customer Engagement	2021	n/a

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