List of EmpathIQ Customers
Singapore, 487372,
Singapore
Since 2010, our global team of researchers has been studying EmpathIQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EmpathIQ for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EmpathIQ for Chatbots and Conversational AI include: Sportsmed Complete Orthopedic Care, a United States based Healthcare organisation with 120 employees and revenues of $50.0 million, Holistic Healing Heart Center United States, a United States based Healthcare organisation with 11 employees and revenues of $2.0 million, Complete Family Vision Care United States, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using EmpathIQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EmpathIQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Complete Family Vision Care United States | Healthcare | 10 | $1M | United States | EmpathIQ | EmpathIQ | Chatbots and Conversational AI | 2013 | n/a | In 2013 Complete Family Vision Care implemented EmpathIQ, deploying the EmpathIQ application in the Chatbots and Conversational AI category to centralize patient feedback and online reputation activities at its single San Diego practice. The implementation served a small business footprint of roughly 10 employees, with the deployment structured as a centralized SaaS configuration to manage review generation and listings management from a single administrative console. The deployment included vendor-reported use of ReviewIQ and SurveyHub modules, inferred from the testimonial, to automate post-visit survey capture and to drive review solicitation workflows. EmpathIQ ReviewIQ and SurveyHub were configured to aggregate ratings, surface negative feedback for follow-up, and maintain a consolidated dashboard for monitoring review volume and average rating. Operational scope focused on patient experience and local marketing functions, with automated survey triggers tied to appointment completion and alerts routed to front-desk staff for response and escalation. Governance centered on centralized dashboard oversight and scripted response processes for incoming reviews, enabling consistent handling of public feedback and listings accuracy. According to the vendor testimonial, Complete Family Vision Care grew reviews from 84 to 631 and raised its average rating following EmpathIQ implementation, outcomes reported by the vendor that illustrate the platform s role in review-generation and listings management. | |
|
|
Holistic Healing Heart Center United States | Healthcare | 11 | $2M | United States | EmpathIQ | EmpathIQ | Chatbots and Conversational AI | 2019 | n/a | In 2019 Holistic Healing Heart Center implemented EmpathIQ under the Chatbots and Conversational AI category to centralize online reputation management and patient feedback for its Burbank Los Angeles practice. The deployment targeted a small healthcare practice environment with 11 employees and focused on operationalizing patient review collection and feedback loops using EmpathIQ. Implementation emphasized survey and review management capabilities within EmpathIQ, including configuration of patient feedback surveys, automated review solicitation workflows and consolidated review monitoring. EmpathIQ was used to instrument intake and post visit touch points, capture patient sentiment, and provide a single application view for ongoing review management and response handling. Operational scope covered front desk patient outreach and practice management workflows at the Holistic Healing Heart Center site, with governance centered on assigning review response and monitoring responsibilities to practice staff. Rollout details in the testimonial indicate staged adoption of survey and review workflows rather than enterprise scale integrations. Outcome reporting in the vendor testimonial attributes an increase in public reviews from 46 to 365 and an improvement in the clinic star rating following EmpathIQ use, reflecting the results of the survey and review management configuration using EmpathIQ. | |
|
|
Sportsmed Complete Orthopedic Care | Healthcare | 120 | $50M | United States | EmpathIQ | EmpathIQ | Chatbots and Conversational AI | 2019 | n/a | In 2019, Sportsmed Complete Orthopedic Care implemented EmpathIQ to manage online reviews and listings across its clinical network. The deployment used EmpathIQ's Expert Reputation platform to centralize reputation management for 23 physicians and four locations in North Alabama, consolidating provider profiles and review collection into a single operational workflow. EmpathIQ, operating within the Chatbots and Conversational AI category, was configured to support review generation and a survey hub module, inferred from vendor testimonial information. These modules automated patient outreach and feedback capture, applying conversational prompts and templated review requests to standardize patient experience data across orthopedic and ancillary services. Operational governance centralized administrative control of listings and review campaigns, with clinic staff managing campaign templates, scheduling, and provider-level profile updates. The implementation targeted marketing, patient experience, and provider reputation functions and drove over 3,000 new reviews along with an improved average rating as reported by the vendor. |
Buyer Intent: Companies Evaluating EmpathIQ
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||