List of Enghouse Trio Customers
Enghouse Interactive Canada
16605 North 28th Ave, Suite 101,
Phoenix, 85053, AZ,
United States
Phoenix, 85053, AZ,
United States
1 602-789-2800
Professional Services
1882
$410M
Since 2010, our global team of researchers has been studying Enghouse Trio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Trio for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Trio for Call Tracking and Recording include: Clas Ohlson, a Sweden based Retail organisation with 5000 employees and revenues of $944.0 million, Braathens Regional Airlines Sweden, a Sweden based Transportation organisation with 152 employees and revenues of $237.0 million, Oresundskraft Kraft & Varme, a Sweden based Utilities organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Trio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse Trio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Braathens Regional Airlines Sweden | Transportation | 152 | $237M | Sweden | Enghouse Interactive | Enghouse Trio | Call Tracking and Recording | 2017 | n/a |
After the 2016 merger of Malmö Aviation and Sverigeflyg, Braathens Regional Airlines Sweden implemented Enghouse Trio in 2017 to consolidate high-volume customer contact handling. The deployment used Enghouse Trio to address Call Tracking and Recording needs for the airline customer service organization across Sweden, aligning the contact center platform with a merged operational model.
The Enghouse Trio implementation emphasized core contact center capabilities typical of the Call Tracking and Recording category, including multichannel session handling, enterprise call recording, quality management workflows and centralized reporting. Configuration work focused on agent desktop consolidation, queue and skills based routing, and recording retention and retrieval policies to support QA and compliance use cases.
Enghouse Trio was integrated with Vergic to extend digital engagement, enabling unified handling of voice and digital channels and routing interactions into the Trio platform for tracking and recording. Operational coverage targeted the customer service function, with the platform supporting inbound support volumes and routing across teams responsible for web, chat and voice engagement.
Program governance centered on reorganizing CS operations to centralize interaction handling and embed recording driven quality processes, with Trio recording and QA features used to standardize evaluation workflows. Outcomes reported by the vendor and integrator included improved handling of high support volumes and strengthened digital engagement capability, reflecting the integration of Enghouse Trio with Vergic and the operational restructuring of customer support.
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Clas Ohlson | Retail | 5000 | $944M | Sweden | Enghouse Interactive | Enghouse Trio | Call Tracking and Recording | 2016 | n/a |
In 2016, Clas Ohlson deployed Enghouse Trio in its contact centre for retail customer service in Sweden. The deployment used Enghouse Trio as a Call Tracking and Recording application to capture and manage telephone customer interactions, with scope focused on the retailer's Swedish consumer-facing contact centre and associated customer service operations. Clas Ohlson is identified as an Enghouse customer in public reporting of award-winning retail customer service.
Implementation included the Enghouse Trio recording and quality modules, inferred from Enghouse messaging that credited Trio capabilities with supporting the customer-service improvements recognized by those awards. Standard Call Tracking and Recording functionality was applied, including continuous call capture, playback for agent review, configurable recording retention, quality monitoring workflows such as call scoring and compliance audit trails, and instrumentation of agent-customer interactions to support quality assurance. These capabilities were configured to enable systematic review, coaching, and compliance oversight in the contact centre environment.
Governance centered on contact centre quality assurance and coaching workflows, with recorded interactions integrated into agent evaluation and service improvement processes. Clas Ohlson was reported among Enghouse customers placing first in the Brilliant Awards for retail customer service, and Enghouse messaging linked Enghouse Trio functionality to the customer-service improvements recognized by the awards. The narrative situates Clas Ohlson, Enghouse Trio, and Call Tracking and Recording as core elements of the retailer's customer service operations in Sweden.
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Oresundskraft Kraft & Varme | Utilities | 50 | $5M | Sweden | Enghouse Interactive | Enghouse Trio | Call Tracking and Recording | 2016 | n/a |
In 2016, Öresundskraft Kraft & Varme implemented Enghouse Trio for its customer service and contact-centre operations in Sweden. Enghouse Trio, categorized as Call Tracking and Recording, was applied to support inbound and outbound voice interaction handling and to centralize contact-centre workflows for the energy retail business function. The implementation was focused on customer service teams and the contact-centre environment rather than enterprise-wide back office systems.
The deployment emphasized core Enghouse Trio capabilities aligned with Call Tracking and Recording, including session recording and quality-management workflows inferred from Enghouse product features. Configuration work concentrated on agent desktop interaction, call capture across phone channels, and quality assurance instrumentation to log and review agent-customer interactions. These modules were used to create structured quality review processes and to retain recorded interactions for customer service improvement.
Operational governance centered on embedding recorded interaction review into customer service quality processes and on establishing control points for review and escalation. Enghouse-related coverage credited Öresundskraft with winning the Brilliant Award for Best customer service energy, a service-quality outcome associated with the Trio implementation and the inferred use of recording and quality-management modules. No implementation partner was specified.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Enghouse Trio Coverage
Enghouse Trio is a Call Tracking and Recording solution from Enghouse Interactive.
Companies worldwide use Enghouse Trio, from small firms to large enterprises across 21+ industries.
Organizations such as Clas Ohlson, Braathens Regional Airlines Sweden and Oresundskraft Kraft & Varme are recorded users of
Enghouse Trio for Call Tracking and Recording.
Companies using Enghouse Trio are most concentrated in Retail, Transportation and Utilities, with adoption spanning over 21 industries.
Companies using Enghouse Trio are most concentrated in Sweden, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Enghouse Trio across Americas, EMEA, and APAC.
Companies using Enghouse Trio range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Enghouse Trio include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Enghouse Trio customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.