List of eWards Loop Customers
Kolkata, 700071,
India
Since 2010, our global team of researchers has been studying eWards Loop customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eWards Loop for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eWards Loop for Customer Experience include: Kalyan Silks India, a India based Retail organisation with 3177 employees and revenues of $147.0 million, The Irish House India, a India based Leisure and Hospitality organisation with 262 employees and revenues of $8.0 million, Kebabs & Curries Company India, a India based Leisure and Hospitality organisation with 263 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using eWards Loop, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eWards Loop customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Kalyan Silks India | Retail | 3177 | $147M | India | eWards | eWards Loop | Customer Experience | 2023 | n/a | In 2023, Kalyan Silks India implemented eWards Loop as part of its Customer Experience stack. The eWards Loop application provides CRM, loyalty, and customer engagement capabilities across Kalyan Silks stores in India. Kalyan Silks uses eWards Loop to analyze purchasing behaviour and to run automated loyalty campaigns across its retail footprint. The deployment leverages eWards' CRM and loyalty modules to capture transaction signals, create customer segments, and execute rule-driven campaigns and lifecycle messaging. Use of the Loop feedback module is inferred from Kalyan Silks' engagement with eWards' CX suite and is noted here as an inference to reflect customer feedback capture and survey orchestration capabilities. The implementation follows a cloud-delivered Customer Experience architecture with centralized campaign orchestration and store-level execution, maintaining unified customer profiles across sites in India. Operational coverage explicitly includes marketing, loyalty program management, and store operations teams working on customer engagement workflows. Governance was configured around customer segmentation, campaign approval workflows, and loyalty rule management to align marketing and store operations processes. The eWards Loop deployment supports CRM-driven merchandising and retention workflows across Kalyan Silks' retail estate. | |
|
|
Kebabs & Curries Company India | Leisure and Hospitality | 263 | $5M | India | eWards | eWards Loop | Customer Experience | 2020 | n/a | In 2020, Kebabs & Curries Company India implemented eWards Loop feedback management across its restaurant outlets in Jaipur, India. The deployment used eWards Loop in the Customer Experience category to capture multi-channel guest feedback and to close the feedback-to-action loop for hospitality operations. The implementation centered on the Loop module's feedback capture and actioning capabilities, with configuration to route responses, tag feedback by theme, and assign follow-up tasks to outlet teams. The work aligned eWards Loop with customer experience and CRM workflows, standardizing how dine-in and post-visit feedback was recorded and tracked for remediation. Operational scope covered restaurant outlets in Jaipur and frontline staff responsible for guest recovery and service improvement, creating a near-real-time feedback stream for outlet-level actions. Rollout emphasized operationalizing feedback-to-action processes so that outlet teams recorded closure actions inside eWards Loop and maintained an auditable trail of guest interactions. Soon after launch the eWards Loop deployment collected more than 15,000 guest responses, demonstrating high engagement from patrons and providing a substantial volume of actionable feedback for the company. The implementation positioned Kebabs & Curries Company India to use Customer Experience tooling to centralize guest feedback and operationalize follow-up workflows. | |
|
|
The Irish House India | Leisure and Hospitality | 262 | $8M | India | eWards | eWards Loop | Customer Experience | 2023 | n/a | In 2023, The Irish House India partnered with eWards to deploy eWards Loop as part of a Customer Experience initiative across its restaurant outlets in India. The engagement is described by the vendor as focused on customer engagement and notably WhatsApp marketing, and the implementation intent was to strengthen CRM and marketing-driven customer experience across its outlet network. The deployment centers on eWards Loop, with inferred emphasis on feedback capture and closing-the-loop capabilities based on the broader eWards suite. Functionally the implementation aligns with Customer Experience workflows including guest feedback collection, automated follow up and resolution workflows, and marketing orchestration for targeted WhatsApp campaigns, while enriching customer profiles for CRM use. Integration activity explicitly included WhatsApp marketing channels as part of the eWards engagement, enabling outbound messaging and in-channel feedback collection for guests. Operational coverage was outlet level across India, impacting marketing, guest experience, and store operations teams through consolidated feedback flows and campaign coordination. Governance and process changes focused on instituting feedback-to-resolution workflows and centralizing campaign governance to ensure consistent messaging across outlets. The narrative and module usage for feedback and closing-the-loop in eWards Loop are inferred from the vendor engagement details on the eWards site, and are presented to align implementation description with the Customer Experience category. |
Buyer Intent: Companies Evaluating eWards Loop
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||