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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

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List of F-Code Sinclo Chatbot Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Gifu Toyopet Corporation Automotive 494 $75M Japan F-Code F-Code Sinclo Chatbot Chatbots and Conversational AI 2019 n/a In 2019, Gifu Toyopet Corporation implemented F-Code Sinclo Chatbot on its corporate website. The deployment uses F-Code Sinclo Chatbot within the Chatbots and Conversational AI category to provide a web-based conversational interface for customer engagement and inquiry routing, handling showroom questions, service appointment requests, and basic product information. The full application name F-Code Sinclo Chatbot is configured as an on-site chat widget embedded in public site pages to capture session context and start structured conversations. Configuration emphasizes conversational workflows and typical Chatbots and Conversational AI modules, including scripted FAQ automation, lead capture prompts, conditional routing to human agents, and escalation rules for complex requests. Operational coverage targets customer-facing business functions such as sales inquiry handling and after-sales service desks, with governance centered on managing response scripts, routing policies, and ongoing conversational tuning by customer service leadership to align automated responses with dealership workflows.
Sougo CareerOption Professional Services 2115 $8.6B Japan F-Code F-Code Sinclo Chatbot Chatbots and Conversational AI 2020 n/a In 2020, Sougo CareerOption implemented F-Code Sinclo Chatbot on its corporate website. The deployment uses F-Code Sinclo Chatbot, classified as Chatbots and Conversational AI, to provide automated conversational access for job candidates and corporate site visitors. The web-based deployment embeds the chat widget across recruitment, service, and contact pages, establishing a digital front door for inquiries. Sougo CareerOption is a professional services firm in Japan with approximately 2115 employees, and the deployment emphasis was on candidate engagement and web interaction workflows. Implementation centered on configuring conversational workflows, intent recognition rules, FAQ automation, and scripted handover paths to human agents when escalation is required. The F-Code Sinclo Chatbot configuration included authoring of dialogue trees, response templates, session management controls, and use of the product’s analytics capabilities to monitor conversation volumes and common intents. Governance practices implemented content ownership and review cycles for conversational scripts, escalation rules for live support, and a phased rollout across site pages to manage changes to candidate experience. Operational coverage was website-centric, impacting recruitment and candidate support business functions, with administration handled by digital and HR operations teams.
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