List of FLS PORTAL Customers
Heikendorf, 24226,
Germany
Since 2010, our global team of researchers has been studying FLS PORTAL customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FLS PORTAL for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FLS PORTAL for Field Service Management include: Wates Group, a United Kingdom based Construction and Real Estate organisation with 1722 employees and revenues of $2.32 billion, Gilbarco Veeder-Root United Kingdom, a United Kingdom based Manufacturing organisation with 200 employees and revenues of $150.0 million, Spengler & Meyer Germany, a Germany based Manufacturing organisation with 60 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using FLS PORTAL, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FLS PORTAL customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gilbarco Veeder-Root United Kingdom | Manufacturing | 200 | $150M | United Kingdom | FLS GmbH | FLS PORTAL | Field Service Management | 2018 | n/a |
In 2018, Gilbarco Veeder-Root United Kingdom trialled and then deployed FLS VISITOUR and FLS MOBILE to automate technician scheduling and route planning for forecourt equipment service across the UK. This effort is presented as a Field Service Management implementation, and the use of FLS PORTAL is inferred because FLS PORTAL is commonly paired with FLS scheduling and mobile modules to provide appointment booking and customer self service.
The deployment focused on configuring FLS VISITOUR for automated route optimization and appointment clustering, and FLS MOBILE for mobile job dispatch, on site job execution, and real time technician communication. Implementation scope emphasized schedule automation, technician allocation, and planned route sequences, aligning mobile task lists with visit windows and service priority. These capabilities align with standard Field Service Management workflows for workforce orchestration and field execution.
Operational coverage targeted forecourt maintenance and service teams across the United Kingdom, with rollout proceeding from a trial phase to broader deployment. The implementation centralized scheduling and provided a mobile execution layer for field engineers, enabling office schedulers to publish optimized plans to technicians in the field. The source does not document specific named system integrations beyond the scheduling and mobile modules.
The customer reported large efficiency gains in scheduling and communication with field engineers following the deployment, improving coordination between office planners and mobile technicians. Governance used phased trial and deployment stages, and process changes were oriented around appointment windows and route driven dispatch. FLS PORTAL is cited here as an inferred appointment and booking add on that would commonly be paired with the implemented FLS VISITOUR and FLS MOBILE modules to extend customer self service.
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Spengler & Meyer Germany | Manufacturing | 60 | $10M | Germany | FLS GmbH | FLS PORTAL | Field Service Management | 2020 | n/a |
In 2020, Spengler & Meyer Germany implemented FLS PORTAL as part of a Field Service Management initiative. The company engaged EWU IT and deployed FLS VISITOUR and the FLS mobile app to transform appointment and tour planning for field technicians.
FLS VISITOUR was configured for route optimization and tour planning while the FLS mobile app was provisioned for technician dispatch, onsite data capture, and mobile job execution. FLS PORTAL was introduced as a complementary component to extend schedule visibility and customer appointment interactions into a portal layer, aligning with standard Field Service Management customer booking and scheduling workflows.
Operational coverage extended across Germany and the work impacted dispatch, operations, and customer service functions by centralizing planning and mobile execution. The EWU IT led rollout focused on shortening customer lead times and reducing dispatcher workload, and the VISITOUR deployment is reported to have reduced dispatch effort by 80 percent, while FLS PORTAL provided a logical pathway for portal based customer scheduling and centralized appointment orchestration.
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Wates Group | Construction and Real Estate | 1722 | $2.3B | United Kingdom | FLS GmbH | FLS PORTAL | Field Service Management | 2025 | n/a |
In 2025, Wates Group's Property Services business selected FLS VISITOUR to provide dynamic scheduling and route optimisation for its housing maintenance and repairs operations across the United Kingdom, improving SLA compliance and first-time-fix opportunities. Wates Group also implemented FLS PORTAL as a complementary self-service appointment module within its Field Service Management environment to surface customer booking and appointment management alongside VISITOUR driven dispatch. The implementation centers on orchestration between appointment capture and dynamic scheduling to align customer commitments with route optimised field workloads.
The deployment integrated FLS VISITOUR and FLS PORTAL with Wates housing management system to automate work order creation, appointment confirmation, and SLA tracking for repairs and maintenance workflows. Functional capabilities deployed include dynamic scheduling and route optimisation, customer self-service appointment booking via FLS PORTAL, and work order orchestration to support field operations, contact centre, and repairs teams across the UK. Governance emphasized standardising appointment workflows and SLA monitoring to embed the Field Service Management platform into operational processes, and the announcement explicitly cites improved SLA compliance and enhanced first-time-fix opportunities.
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