List of Gainsight Staircase AI Customers
San Francisco, 94133, CA,
United States
Since 2010, our global team of researchers has been studying Gainsight Staircase AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Staircase AI for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Staircase AI for Customer Analytics include: ServiceTitan, a United States based Professional Services organisation with 3049 employees and revenues of $772.0 million, MINDBODY, a United States based Professional Services organisation with 2000 employees and revenues of $360.0 million, Claroty, a United States based Professional Services organisation with 700 employees and revenues of $144.0 million, Aqua Security, a Israel based Professional Services organisation with 581 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight Staircase AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gainsight Staircase AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aqua Security | Professional Services | 581 | $100M | Israel | Gainsight | Gainsight Staircase AI | Customer Analytics | 2023 | n/a |
In 2023, Aqua Security implemented Gainsight Staircase AI to centralize Customer Analytics for its Customer Success post-sales organization. The deployment targeted North America and EMEA, and it focused on improving churn risk identification and account-level forecasting.
Gainsight Staircase AI was configured to deliver automated customer health scoring, probabilistic forecasting, real-time alerts, and account summary generation. The implementation embedded predictive scoring models and automated health rule workflows to operationalize signals into daily Customer Success routines and account review processes.
The solution integrated ticketing, email and meeting data to enrich signal sets, ingesting support queue activity, CRM-related email logs and meeting metadata to feed the predictive models. Operational coverage included Customer Success and post-sales teams across North America and EMEA, with alerts and account summaries surfaced directly into CSM workflows for immediate action.
Governance centered on centralized oversight of scoring rules, alert thresholds and model refresh cadence, with staged rollout across regional CSM teams to align process changes and handoffs. The Gainsight Staircase AI implementation achieved 95% accuracy in identifying churn risk and reduced forecasting margin of error to under 5%, demonstrating a data driven Customer Analytics capability for Aqua Security's Customer Success function.
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Claroty | Professional Services | 700 | $144M | United States | Gainsight | Gainsight Staircase AI | Customer Analytics | 2023 | n/a |
In 2023, Claroty deployed Gainsight Staircase AI to surface real-time sentiment, account risk, and relationship intelligence for its Customer Success organization. Gainsight Staircase AI provides post-sales Customer Analytics functionality in North America and is positioned as part of Gainsight's AI offerings.
The implementation delivered signal ingestion and automated analytics that produce account risk scores, sentiment trends, and relationship intelligence, with outputs routed to account-level dashboards and executive dashboards. The deployment integrated Gainsight Staircase AI with Gainsight CS workflows to operationalize those signals for customer health monitoring and prioritization.
Operational scope was focused on post-sales Customer Success teams in North America, enabling CSMs to identify and manage risk and opportunity through real-time alerts and relationship intelligence. Governance centered on embedding AI-driven signals into Customer Success processes and executive reporting to support account prioritization and relationship management.
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MINDBODY | Professional Services | 2000 | $360M | United States | Gainsight | Gainsight Staircase AI | Customer Analytics | 2025 | n/a |
In 2025, MINDBODY deployed Gainsight Staircase AI to extend its Customer Success and Implementation capabilities, aligning with Customer Analytics objectives across post-sale customer engagement. Gainsight Staircase AI was implemented as an agentic layer on top of Gainsight’s CustomerOS platform to operationalize adoption, risk identification, and retention workflows for MINDBODY’s customer base.
The deployment centered on the Staircase AI Agent module, configured to scan and synthesize multi-channel touchpoints including email, meetings, Slack threads, product usage signals, and support tickets to surface sentiment, health, and risk indicators. Gainsight Staircase AI enabled automated detection of drop-off patterns and flagging of growth signals, supporting proactive outreach and recovery paths while preserving human oversight by routing alerts and recommended actions to MINDBODY’s Customer Success managers.
Integrations were anchored to CustomerOS and included a Slack integration through the Gainsight AI Agent in Slack, bringing real-time customer health and sentiment into collaboration workflows where MINDBODY teams work. The architecture emphasizes event and message ingestion, near-real-time sentiment and risk scoring, and action orchestration that automates lower-touch interventions while keeping higher-touch escalations with human owners.
Governance and rollout focused on embedding the agent alongside existing CSM workflows, with implementation leadership coming from MINDBODY’s Implementation and Customer Success functions as represented by the Senior Director of Implementation and Customer Success. The initiative aligns MINDBODY, Gainsight Staircase AI, Customer Analytics, and customer success operations to move from reactive dashboards to agent-driven, proactive engagement. Gainsight reported broader outcomes for early adopters, including customers driving three times growth and the introduction of a Renewal AI Agent with industry benchmarks noted for AI-driven renewal management, including stated ROI and forecasting accuracy figures, which provide contextual expectations for long-tail renewal coverage.
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Professional Services | 3049 | $772M | United States | Gainsight | Gainsight Staircase AI | Customer Analytics | 2023 | n/a |
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