List of Genius Call Screen & Video Recording Customers
Glasgow, G33 1AN,
United Kingdom
Since 2010, our global team of researchers has been studying Genius Call Screen & Video Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genius Call Screen & Video Recording for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genius Call Screen & Video Recording for Call Center include: 1st Locate (UK), a United Kingdom based Professional Services organisation with 302 employees and revenues of $15.0 million, Dhaka Boat Club Bangladesh, a Bangladesh based Leisure and Hospitality organisation with 25 employees and revenues of $1.0 million, Khan Biotech Bangladesh, a Bangladesh based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Genius Call Screen & Video Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Locate (UK) | Professional Services | 302 | $15M | United Kingdom | Genius Software Solutions | Genius Call Screen & Video Recording | Call Center | 2021 | n/a |
In 2021, 1st Locate implemented Genius Call Screen & Video Recording from Genius Software Solutions to support its Call Center operations. LCS Date Started 31st August 2021 to Present, the deployment was focused on debt management agents handling inbound and outbound calls related to collections and client liaison.
The implementation centered on call screening and video recording capabilities in Genius Call Screen & Video Recording, configured to surface account context and record interactions for case referencing. Agent workflows instrumented payment plan negotiation, full payment intents, transfers to relevant departments, and client callback coordination as core call dispositions. Configuration included screen pops and disposition codes aligned to Actius case records to ensure each interaction linked to the underlying account.
Operational integrations tied the Genius application to the firms Actius system and to the dialing layer, with the prior dialer Maxconnect replaced by Genius's dialer component to unify outbound campaign control. Deployment covered frontline collections teams in the United Kingdom and was used by agents making both inbound and outbound contact, plus client escalation calls to third parties the company acts on behalf of.
Governance concentrated on embedding the new call handling sequences into agent scripts and case workflows within Actius, ensuring transfers and payment arrangements were recorded consistently. Rollout and ongoing use were managed at the operational team level with agents using the combined Genius and Actius toolset for call handling and case updates from 31st August 2021 onwards.
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Dhaka Boat Club Bangladesh | Leisure and Hospitality | 25 | $1M | Bangladesh | Genius Software Solutions | Genius Call Screen & Video Recording | Call Center | 2023 | n/a |
In 2023, Dhaka Boat Club Bangladesh implemented Genius Call Screen & Video Recording, a Call Center application provided by Genius Software Solutions, to support member reservations and inbound customer service workflows. The implementation is documented in vendor client listings and the module usage is inferred from that listing rather than detailed in public sources.
The deployment scope aligns with a single-site leisure and hospitality operation with approximately 25 employees, focused on front-desk reservation intake and membership service desks. Functional capabilities implemented center on call screening and video recording, with configuration work to support inbound call handling, caller identification, and recorded session capture consistent with Call Center operational terminology.
Public information does not specify named integrations or orchestration layers, therefore no system-to-system connections are asserted beyond the call-screening and video-recording modules. Operational coverage is described as Bangladesh based, supporting the club’s member reservations and inbound customer service staff.
Governance and rollout details are not published, the vendor listing is the basis for inferred module usage and the club’s operations and customer-facing teams are the natural owners for configuration and ongoing use. Module usage is explicitly noted as inferred from the vendor client listing and is not otherwise described in the public source.
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Khan Biotech Bangladesh | Healthcare | 10 | $1M | Bangladesh | Genius Software Solutions | Genius Call Screen & Video Recording | Call Center | 2023 | n/a |
In 2023, Khan Biotech Bangladesh implemented Genius Call Screen & Video Recording as a Call Center capability. Genius Software Solutions lists Khan Biotech among its software customers and is therefore inferred to have provided the Genius Call Screen & Video Recording module to support customer enquiries and order handling for diagnostic equipment in Bangladesh.
The deployment emphasized call screen and video recording functionality, aligning with Call Center category capabilities such as agent screen pops, session recording for quality and compliance review, and video-enabled customer interactions. Configuration work would focus on agent profiles and routing rules, recording retention and access controls, and workflow templates to capture service requests and order details.
Operational coverage centered on customer service and order handling within Khan Biotech Bangladesh, embedding recorded voice and video interactions into existing enquiry and sales processes for diagnostic equipment. Governance emphasis is consistent with call recording implementations in healthcare adjacent contexts, including role-based access to recordings and retention policy controls to support service continuity and regulatory needs.
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