List of Genpact Cora OrderAssist system Customers
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Since 2010, our global team of researchers has been studying Genpact Cora OrderAssist system customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genpact Cora OrderAssist system for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genpact Cora OrderAssist system for Order Management include: Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, Kraft Foods, a United States based Consumer Packaged Goods organisation with 36000 employees and revenues of $25.85 billion and many others.
Contact us if you need a completed and verified list of companies using Genpact Cora OrderAssist system, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genpact Cora OrderAssist system customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kraft Foods | Consumer Packaged Goods | 36000 | $25.8B | United States | Genpact | Genpact Cora OrderAssist system | Order Management | 2024 | n/a |
In 2024, Kraft Foods deployed the Genpact Cora OrderAssist system. The Genpact Cora OrderAssist system was implemented as an Order Management solution alongside ServiceNow customer service management to centralize order intake, automate exception handling, and improve order visibility across Kraft Foods global consumer packaged goods operations.
The implementation automated order intake, prioritization, validation and personalized replacement suggestions, and created a single pane of glass for customer service coordinators to reduce manual research. Functional capabilities configured in the Genpact Cora OrderAssist system included exception automation, prioritized order queueing, validation workflows, and substitution suggestion logic to preserve revenue at capture.
The Genpact Cora OrderAssist system was integrated with ServiceNow customer service management to unify incident and order handling into a single operational workflow for customer service coordinators. Operational coverage extended across Kraft Foods global CPG order management and fulfillment processes, aligning order orchestration with customer service and logistics teams.
Governance changes instituted centralized intake processes and standardized workflows to reduce fragmented order handling, with coordinators escalating exceptions into ServiceNow for resolution. Reported outcomes from the deployment included over a 35% reduction in cost per order, higher case fill rates, and a 10% increase in average truck utilization, while automated prioritization and personalized replacement suggestions reduced manual research and supported revenue retention.
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Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | Genpact | Genpact Cora OrderAssist system | Order Management | 2021 | n/a |
In 2021, Thermo Fisher Scientific deployed the Genpact Cora OrderAssist system and Cora Orchestration to transform its order management and customer-service operations in the United States. The initiative targeted Order Management workflows across customer service and order processing teams, consolidating order capture, exception resolution, and orchestration into a coordinated platform.
The Genpact Cora OrderAssist system implementation combined document automation and machine learning to automate order intake and exception handling. The solution integrated Esker document automation for order capture and layered ML-driven exception handling to reduce manual triage, providing agents with a single pane of glass that replaced multiple application screens and aimed to improve agent productivity.
Architecturally the deployment was hosted on AWS and used Cora Orchestration to coordinate workflows between order capture, validation, and customer-service interactions. The deployment consolidated functional modules for order capture, exception management, orchestration, and an agent workbench into a unified Order Management operational stack.
Rollout was focused on the United States and restructured customer-service and order management processes to centralize case handling and accelerate order-to-cash flows. Outcomes reported by Genpact included a 10–20% improvement in customer experience, a 0.5–1% revenue uplift, and 200–300 million dollars faster cash flow, while also materially improving agent productivity.
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Buyer Intent: Companies Evaluating Genpact Cora OrderAssist system
- Bharti Tele Ventures, a India based Communications organization with 100 Employees
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