List of Giitic Chat Customers
Bogota, n/a,
Colombia
Since 2010, our global team of researchers has been studying Giitic Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Giitic Chat for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Giitic Chat for Customer Support include: Dinissan Colombia, a Colombia based Automotive organisation with 1500 employees and revenues of $500.0 million, Laboratorios Bontal Colombia, a Colombia based Life Sciences organisation with 150 employees and revenues of $15.0 million, Cafarcol Colombia, a Colombia based Manufacturing organisation with 200 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Giitic Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Giitic Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cafarcol Colombia | Manufacturing | 200 | $12M | Colombia | Giitic | Giitic Chat | Customer Support | 2022 | n/a | In 2022, Cafarcol Colombia implemented Giitic Chat on Giitic's cloud platform to streamline commercial processes including order processing, inventory coordination and customer service across its Colombian operations. Giitic Chat was deployed as the Customer Support component of the Giitic platform, configured to centralize incoming customer inquiries and to provide a consistent channel for the company's commercial and service teams. Implementation encompassed the Giitic Chat customer-support module alongside the platform modules that manage orders and inventory, enabling inquiry tickets to surface order and stock information without separate lookup. The cloud SaaS deployment consolidated chat routing, case creation, status tracking and standardized response workflows, aligning support workflows to Cafarcol Colombia's commercial process flows. Rollout reached go-live in 2022 across Cafarcol Colombia's Colombian sites, with governance emphasizing process clarity and cross-functional alignment between sales, operations and customer service. Vendor information indicates the Giitic Chat implementation improved responsiveness and process clarity while operating through the Giitic platform's internal customer-service integrations. | |
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Dinissan Colombia | Automotive | 1500 | $500M | Colombia | Giitic | Giitic Chat | Customer Support | 2022 | n/a | In 2022, Dinissan Colombia deployed Giitic Chat as a Customer Support application across its national dealer network in Colombia. The implementation targeted sales, after-sales, and customer-service workflows to centralize customer touchpoints and improve service traceability and agent productivity. Giitic Chat was configured to provide chat-based customer support, case tracking and agent workflow tooling, aligning with typical Customer Support capabilities such as conversational routing and ticket lifecycle management. Configuration priorities included instrumentation for service traceability and user-facing workflows to increase agent productivity at dealer service desks and sales points. Deployment went live in 2022 across the national dealer network, establishing a unified customer interface for sales and after-sales inquiries and standardizing operational processes for support teams. The rollout emphasized improved service traceability and enhanced agent productivity as noted in the vendor testimonial. | |
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Laboratorios Bontal Colombia | Life Sciences | 150 | $15M | Colombia | Giitic | Giitic Chat | Customer Support | 2022 | n/a | In 2022, Laboratorios Bontal Colombia implemented Giitic Chat to centralize order, sales and customer service workflows within its Colombian operations. The deployment used Giitic's integrated platform to provide Customer Support functionality, positioning Giitic Chat as the primary conversational and case management layer connecting customer inquiries, order queries and sales handoffs. Module usage of Giitic Chat is inferred from vendor materials to include conversational chat, automated case creation, routing rules and basic ticketing workflows, aligning with standard Customer Support capabilities such as case status tracking, templated responses and agent queuing. Configuration emphasized workflow handoffs between customer service and commercial teams and automation that created service cases from chat interactions to reduce manual coordination. Rollout was executed in 2022 with a go live within the same year, phased to cover customer support and sales teams across the companys Colombian operations. Governance changes included clarified case ownership, escalation paths and process alignment between support and order management, and reported outcomes included improved support response and tighter operational coordination as noted by the vendor testimonial. |
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