List of goDeskless SnapHelp Customers
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United States
Since 2010, our global team of researchers has been studying goDeskless SnapHelp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased goDeskless SnapHelp for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using goDeskless SnapHelp for Customer Support include: Bechtel Corporation, a United States based Construction and Real Estate organisation with 55000 employees and revenues of $22.00 billion, Maricopa County, a United States based Government organisation with 13000 employees and revenues of $3.05 billion, Noch Power, a United States based Professional Services organisation with 40 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using goDeskless SnapHelp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The goDeskless SnapHelp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bechtel Corporation | Construction and Real Estate | 55000 | $22.0B | United States | goDeskless | goDeskless SnapHelp | Customer Support | 2023 | n/a | In 2023, Bechtel Corporation deployed goDeskless SnapHelp under the Customer Support category to enable remote inspection workflows across project and field operations. This usage is documented in a vendor testimonial on goDeskless's site that highlights the SnapHelp Video Assist capability. The implementation focused on the SnapHelp Video Assist module to perform remote inspections, enable real-time visual collaboration between field personnel and subject matter experts, and capture inspection evidence to support compliance inspections. Implementation leveraged Customer Support functionality such as live video guidance, session recording, and case-linked evidence capture to structure inspection workflows and field troubleshooting. Operational scope centered on project and field operations with processes adapted for remote collaboration and compliance inspection cadence, explicitly reducing travel requirements for inspection activities. Governance and rollout emphasis included standardizing inspection session handling, evidence tagging, and cross-site coordination practices within goDeskless SnapHelp to support regulatory documentation and remote collaboration. | |
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Maricopa County | Government | 13000 | $3.0B | United States | goDeskless | goDeskless SnapHelp | Customer Support | 2023 | n/a | In 2023 Maricopa County implemented goDeskless SnapHelp in the Recorder's Office to coordinate election-day field operations. The goDeskless SnapHelp deployment was used within Customer Support workflows to manage more than 180 field agents across Arizona, leveraging live maps and custom ticket assignment to improve dispatching and situational awareness. The implementation centered on SnapHelp live map features and ticketing capabilities, with mobile agent coordination and map-based ticket assignment forming the core configuration. Functional terminology aligned to the Customer Support category is evident, including ticket lifecycle management, real-time location plotting, and role based dispatch assignments to support field routing and situational awareness. These capability observations are inferred from the vendor testimonial describing module usage for election-day operations. Operational scope was limited to the Maricopa County Recorder's Office for election-day activities, coordinating field agents and dispatch functions across county sites. Governance and workflow adjustments emphasized centralized ticket assignment and live map monitoring during peak field activity to synchronize incident handling with election processes. The customer reference originates from goDeskless vendor materials and explicitly cites improved dispatching and situational awareness as outcomes. | |
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Noch Power | Professional Services | 40 | $6M | United States | goDeskless | goDeskless SnapHelp | Customer Support | 2025 | n/a | In 2025, Noch Power deployed goDeskless SnapHelp to support EV charging maintenance field service operations across the United States. goDeskless SnapHelp, delivered as a Customer Support application, was positioned to centralize ticket intake and streamline dispatch workflows for EV charger technicians and support staff. The implementation emphasized functional capabilities for dispatching, real-time technician tracking, AI automation for ticket triage and response orchestration, and mobile-assisted troubleshooting. goDeskless SnapHelp was configured to handle field-generated incident reports, route work to technicians, and provide a unified ticketing workflow for maintenance events. Operational coverage spanned Noch Power field service teams and back office support across the United States, with deployment staged to align with technician crews and dispatch operations. Governance focused on operationalizing ticket routing rules, embedding technician-facing mobile procedures, and establishing support team workflows to manage escalations and field diagnostics. Vendor materials and a public press release reported outcomes of the deployment, noting 50% faster time-to-resolution and 60% faster ticket response times. The deployment impacted customer support and field service functions by introducing AI-assisted triage, automated dispatching, and real-time operational visibility using goDeskless SnapHelp. |
Buyer Intent: Companies Evaluating goDeskless SnapHelp
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