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List of Google Lending DocAI Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Hamilton Group Funding Banking and Financial Services 300 $30M United States Google Google Lending DocAI Intelligent Document Processing 2020 n/a In 2020, Hamilton Group Funding implemented Google Lending DocAI for Intelligent Document Processing to accelerate document intake in mortgage origination and loan processing. The deployment was provisioned through a partnership between Google and Roostify, making Google Lending DocAI available to mortgage platforms and customers such as Hamilton Home Loans and Santander Bank. Google Lending DocAI was configured to provide cloud-based document ingestion, optical character recognition, classification, and structured data extraction for mortgage-specific documents. Configuration work focused on entity extraction and data normalization workflows to capture borrower details, income and asset verifications, and title or closing documents for downstream processing. Integration centered on Roostify's mortgage origination platform, routing extracted data from Google Lending DocAI into loan-level workflows for origination, underwriting, and back-office processing across Hamilton Group Funding's United States operations. The implemented architecture relied on Google-hosted AI inference and cloud APIs, with orchestration and data mapping handled inside the Roostify platform to feed underwriting and fulfillment pipelines. Rollout was delivered via platform-led provisioning through Roostify with staged onboarding of document classes and product modules rather than a separate system integrator. Roostify leadership characterized the program as accelerating the mortgage industry's move from manual document work to AI-enabled automation, and emphasized tighter Google AI integration as a strategic enabler.
HSBC Bank Canada Banking and Financial Services 6000 $2.0B United States Google Google Lending DocAI Intelligent Document Processing 2020 n/a In 2020, HSBC Bank Canada implemented Google Lending DocAI to automate mortgage document intake for mortgage origination workflows. The deployment was cataloged under Intelligent Document Processing and was scoped to support the bank’s renewed focus on broker channel distribution alongside retail mortgage intake, aligning document processing capabilities with mortgage operations and underwriting teams. The Google Lending DocAI implementation centered on core Intelligent Document Processing capabilities, including automated document ingestion and normalization, OCR-based text capture, document classification, entity extraction for mortgage-specific fields such as borrower identity, property details, income and asset items, confidence scoring and machine learning model training on mortgage document variations. Configuration included template and model tuning for Canadian mortgage paperwork, redaction and PII handling, built-in validation rules for structured data outputs, and human-in-the-loop exception processing to capture edge cases and drive model retraining. Operational coverage emphasized mortgage origination and underwriting functions, with the solution intended to service broker-submitted packages as well as branch and direct channels. Governance and rollout followed a controlled staging approach, with business rule configuration owned by mortgage operations, model validation and change control overseen by risk and compliance teams, and operational playbooks to manage exception queues and reviewer assignment. The narrative positions HSBC Bank Canada Google Lending DocAI Intelligent Document Processing as an enterprise document automation layer for mortgage workflows, delivering structured document outputs and exception workflows to downstream lending processes while maintaining underwriting and compliance controls.
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