List of GUIDEcx Platform Customers
Lehi, 84043, UT,
United States
Since 2010, our global team of researchers has been studying GUIDEcx Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GUIDEcx Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GUIDEcx Platform for Customer Engagement include: Density, a United States based Professional Services organisation with 150 employees and revenues of $15.0 million, Kount, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million, Catchafire, a United States based Professional Services organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using GUIDEcx Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GUIDEcx Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Catchafire | Professional Services | 30 | $3M | United States | GuideCX | GUIDEcx Platform | Customer Engagement | 2021 | n/a |
In 2021 Catchafire adopted the GUIDEcx Platform to optimize nonprofit partner onboarding and implementation processes in the United States. The GUIDEcx Platform was deployed as the organization’s Customer Engagement solution to centralize onboarding workflows and establish repeatable program delivery across partner relationships.
Implementation emphasized configured onboarding workflows, reusable project templates, milestone tracking and client facing project portals to operationalize partner implementation playbooks and task orchestration across customer success and program operations. The rollout was rapid, with Catchafire onboarding its first customer on the platform in under eight weeks, and the case study reports a two to three times increase in onboarding capacity after adoption.
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Density | Professional Services | 150 | $15M | United States | GuideCX | GUIDEcx Platform | Customer Engagement | 2023 | n/a |
In 2023, Density implemented the GUIDEcx Platform to standardize and automate customer deployments and post sales implementation workflows in the United States. Density used the GUIDEcx Platform as a Customer Engagement solution to centralize project orchestration and improve visibility across customer onboarding and implementation teams.
The implementation configured GUIDEcx Platform modules for project templates, milestone and task automation, client facing onboarding workspaces, and reporting dashboards to manage end to end deployment lifecycles. Automation of task sequencing and templated playbooks was used to reduce manual coordination and create repeatable deployment workflows.
The deployment included a Salesforce integration that synchronized sales and customer records to trigger implementation projects and to align opportunity data with deployment status. Operational coverage focused on post sales and customer success teams and Program Managers across the United States, improving cross functional handoffs between sales and delivery.
Governance centered on standardized process templates, role based access and centralized reporting to drive consistent rollout and program oversight. A vendor case study reports the implementation delivered a 45% increase in deployment efficiency and a 3x increase in Program Manager capacity.
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Kount | Professional Services | 100 | $10M | United States | GuideCX | GUIDEcx Platform | Customer Engagement | 2025 | n/a |
In 2025, Kount implemented GUIDEcx Platform to streamline customer integrations and onboarding across its U.S. operations. The rollout targeted post-sales implementation workflows to improve project visibility and reduce reliance on engineering while standardizing customer-facing onboarding processes.
The GUIDEcx Platform, categorized as Customer Engagement, was configured to manage implementation plans, milestone tracking, automated status communications, and client-facing portals consistent with customer engagement and onboarding use cases. Configuration emphasized templated implementation plans and task orchestration to increase consistency across implementation manager workloads.
Operational coverage was limited to Kount’s U.S. operations and centered on the post-sales implementation function, with direct impact on implementation managers and reduced handoffs to engineering. The deployment centralized project status visibility for internal stakeholders and for customers, enabling more coordinated handoffs and fewer engineering escalations.
Governance changes included standardized implementation plans, centralized status reporting, and revised handoff criteria to limit engineering involvement to exceptions. The vendor case study reports a 43% reduction in average implementation time and a 40% increase in implementation manager capacity after deployment of GUIDEcx Platform.
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