List of Gusto PMS Customers
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Since 2010, our global team of researchers has been studying Gusto PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gusto PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gusto PMS for Hotel Property Management include: Villa Uma Sapna, a Indonesia based Leisure and Hospitality organisation with 21 employees and revenues of $3.0 million, Samaja Villas Group Indonesia, a Indonesia based Leisure and Hospitality organisation with 25 employees and revenues of $2.0 million, Balitonys, a Indonesia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gusto PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Balitonys | Professional Services | 10 | $1M | Indonesia | Gustodian | Gusto PMS | Hotel Property Management | 2022 | n/a |
In 2022, Balitonys implemented Gusto PMS to support front-office and reservations workflows. Gusto PMS, a Hotel Property Management application, was deployed as a cloud SaaS instance to manage operations for Tonys Villas & Resort in Seminyak, Bali, according to a Gustodian listing.
The deployment emphasized the GUSTO PMS Front Office module, with configuration focused on reservations, check-in and check-out processing, and guest record management. Functional terminology and workflows align with standard front-office capabilities such as booking handling, guest profiles, and day-to-day reception operations.
No specific third-party integrations were disclosed in the source material, the operational scope is concentrated on property level operations in Indonesia, and the primary business functions impacted are reservations and front-office guest services. The implementation is consistent with a small property rollout and cloud SaaS architecture aimed at reducing manual administrative tasks.
Governance and process changes noted in vendor commentary center on simplified management and reduced hassle for property staff, indicating workflow standardization around the Gusto PMS platform. Reported outcomes from the Gustodian testimonial highlight simpler management and less operational friction, with no explicit cost, ROI, or risk metrics provided.
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Samaja Villas Group Indonesia | Leisure and Hospitality | 25 | $2M | Indonesia | Gustodian | Gusto PMS | Hotel Property Management | 2022 | n/a |
In 2022 Samaja Villas Group Indonesia implemented Gusto PMS, adopting the vendor's cloud-hosted Hotel Property Management solution to centralize property information and improve operational control across its Seminyak villa portfolio. The deployment was positioned by GUSTOdian as a long term investment to centralize operations and reduce manual tasks, with Gusto PMS intended to unify property data and operational workflows.
Implementation details inferred from the vendor description indicate use of PMS Front Office modules for reservations, guest profiles, and check in and check out flows, together with BOS back office accounting consolidation to unify financial posting and reporting. The rollout appears cloud deployed in Indonesia and scoped to property operations across the villa collection, impacting front office, reservations, housekeeping, and accounting functions while introducing centralized data governance and standardized operational workflows to improve reporting and operational control.
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Villa Uma Sapna | Leisure and Hospitality | 21 | $3M | Indonesia | Gustodian | Gusto PMS | Hotel Property Management | 2022 | n/a |
In 2022 Villa Uma Sapna implemented Gusto PMS in the Hotel Property Management category for the Seminyak Bali villa. The deployment focused on guest marketing and reservations as the primary business functions supported by the application.
The implementation uses the GUSTO CRM module within the Gusto PMS suite alongside reservation management capabilities, reflecting CRM and reservations usage. Functional workflows described on the vendor site align with guest profiling, targeted direct booking campaigns, and reservation lifecycle management consistent with Hotel Property Management systems.
The rollout appears to be a cloud SaaS deployment operating at property level for a single villa with roughly 21 employees, supporting front office and guest marketing operations. Architecture signals emphasize SaaS provisioning for marketing automation and online reservations rather than on premise hosting.
According to the vendor, GUSTO CRM delivered a 3 to 10% conversion uplift from direct bookings after six months of use in the Bali region. Governance and process signals indicate adoption of CRM driven guest marketing workflows and reservations orchestration based on the vendor reference.
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