List of Hansen CIS SaaS Customers
Melbourne, 3108, VIC,
Australia
Since 2010, our global team of researchers has been studying Hansen CIS SaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hansen CIS SaaS for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hansen CIS SaaS for Utilities Customer Care and Billing include: City of Charlotte, a United States based Government organisation with 8709 employees and revenues of $1.36 billion, City of Kinston, a United States based Government organisation with 425 employees and revenues of $100.0 million, Charlotte County Utilities, a United States based Government organisation with 69 employees and revenues of $72.4 million, National Water Services Commission, a Jamaica based Utilities organisation with 550 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Hansen CIS SaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hansen CIS SaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charlotte County Utilities | Government | 69 | $72M | United States | Hansen Technologies | Hansen CIS SaaS | Utilities Customer Care and Billing | 2025 | n/a |
In 2025 Charlotte County Utilities upgraded to Hansen CIS SaaS, extending a nearly two decades partnership with Hansen Technologies to modernize core customer care and billing capabilities. The move targets the Utilities Customer Care and Billing function for more than 70,000 residential and commercial customers across drinking water, reclaimed water and wastewater services in Charlotte County, Florida.
The Hansen CIS SaaS implementation centers on core billing and customer information system modules, with explicit operational benefits described for billing, customer service, meter service and dispatch teams. Hansen CIS SaaS is positioned to provide a more scalable, faster and more secure core platform while enabling the utilities organization to concentrate on customer service and experience, reflecting standard customer information system workflows for account management, billing cycles and service orders.
Deployment is delivered as a cloud hosted SaaS architecture, which the county described as enabling integration with other technologies used by the utility without specifying vendor names. Operational coverage spans back office billing operations, field meter service and dispatch, and customer contact channels, aligning the Hansen CIS SaaS application with day to day utility operations and service orchestration.
Governance for the rollout emphasizes a phased upgrade approach driven by county leadership and utility management, framing the program as a futureproofing and transformation journey rather than a point upgrade. The county states the upgrade will give staff improved ability to meet evolving service demands and support faster and more reliable services for its customer base, outcomes that are central to the Utilities Customer Care and Billing modernization narrative.
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City of Charlotte | Government | 8709 | $1.4B | United States | Hansen Technologies | Hansen CIS SaaS | Utilities Customer Care and Billing | 2024 | n/a |
In 2024 City of Charlotte implemented Hansen CIS SaaS to digitize customer service and meter-to-cash processes for Charlotte Water. Hansen CIS SaaS is positioned in the Utilities Customer Care and Billing category and was provisioned to manage the complete customer service and revenue lifecycle for the city water utility in the United States.
The Hansen CIS SaaS deployment used Hansen CIS customer-care and billing and meter-to-cash capabilities to centralize account management, billing generation, payment processing workflows, and revenue lifecycle reporting. The implementation emphasized a SaaS delivery model with an updated user interface, automated workflows to streamline service orders and billing events, and enhanced reporting to support operational visibility across billing and collections functions.
Operational scope focused on Charlotte Water customer service and meter-to-cash operations, with governance centered on digitizing service workflows and standardizing billing processes. The rollout described improvements to automated case handling and reporting, and it explicitly cited lowering operational costs through workflow automation, an updated UI, and enhanced reporting.
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City of Kinston | Government | 425 | $100M | United States | Hansen Technologies | Hansen CIS SaaS | Utilities Customer Care and Billing | 2024 | n/a |
In 2024 the City of Kinston upgraded to Hansen CIS SaaS to modernize its municipal utility customer care and billing systems. The deployment targeted Utilities Customer Care and Billing functions across the city of Kinston, North Carolina, supporting customer service and revenue lifecycle processes for the municipal utility enterprise.
The Hansen CIS SaaS implementation delivered enhanced billing and customer care capabilities, focusing on account and service management, billing and invoice generation, payment posting, and customer service workflow automation. Hansen CIS SaaS was configured to support standard utility functional workflows consistent with the Utilities Customer Care and Billing category, consolidating customer records and billing logic into a cloud SaaS architecture.
Operational coverage included municipal utility operations within the City of Kinston service area and the business functions of customer service, billing, and revenue management. The program built on a 26 year partnership with Hansen Technologies and was executed as a scheduled upgrade, completed on schedule and under budget, with rollout activities aligned to utility administration and customer service teams.
Governance changes focused on centralizing billing and customer care processes within utility administration and formalizing workflows for billing cycles and customer interactions. The upgrade to Hansen CIS SaaS delivered improved billing and customer care capabilities while reinforcing ongoing operational ownership of customer and revenue lifecycle processes.
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Utilities | 550 | $65M | Jamaica | Hansen Technologies | Hansen CIS SaaS | Utilities Customer Care and Billing | 2024 | n/a |
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