List of Hercules Claims Management System Customers
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Since 2010, our global team of researchers has been studying Hercules Claims Management System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hercules Claims Management System for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hercules Claims Management System for Insurance Claims Management include: SBI General Insurance, a India based Insurance organisation with 9276 employees and revenues of $1.86 billion and many others.
Contact us if you need a completed and verified list of companies using Hercules Claims Management System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hercules Claims Management System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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SBI General Insurance | Insurance | 9276 | $1.9B | India | Hercules Systems | Hercules Claims Management System | Insurance Claims Management | 2024 | n/a |
In 2024, SBI General Insurance implemented Hercules Claims Management System as its Insurance Claims Management platform to operationalize cashless health claim processing. The deployment focused on claims operations and the cashless claims floor, with on-site usage documented at Pune District, Maharashtra for day to day adjudication and workflow allocation.
The Hercules Claims Management System was configured to support cashless claims intake and adjudication workflows, workflow allocation and floor operations, escalation and reconsideration case handling, and discrepancy resolution. The implementation emphasized case tracking and user onboarding capabilities, enabling role based work queues and coordinator driven allocation consistent with Insurance Claims Management functional patterns.
Operational integration centered on coordinated workflows with hospitals and third party administrators for claim handoffs and turnaround time management, rather than named technical integrations. The system impacted claims operations teams, cashless claims coordinators, and training functions, and was used in routine floor operations to manage throughput and exception queues.
Governance and process changes included a Cashless Claims Coordinator role that allocates work, manages escalated and reconsideration claims, and leads training and onboarding on the Hercules Claims Management System. Recorded operational outcomes include processing 70 plus cashless health insurance claims daily and handling 12,802 claim transactions between April 2025 and January 2026 with near 100 percent accuracy, while coordinating with hospitals and TPAs to improve turnaround time.
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