List of Hiver Platform Customers
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United States
Since 2010, our global team of researchers has been studying Hiver Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hiver Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hiver Platform for Customer Support include: TheConversion.com, a Indonesia based Professional Services organisation with 53 employees and revenues of $6.0 million, C. & M. Forwarding Company, a United States based Transportation organisation with 35 employees and revenues of $5.0 million, Advanced Automation, a United States based Retail organisation with 27 employees and revenues of $3.0 million, Ocean Cottages United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 15 employees and revenues of $3.0 million, Demountable Wall Supply, a United States based Distribution organisation with 11 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Hiver Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hiver Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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45Th Parallel | Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a | In 2023, 45Th Parallel implemented Hiver Platform to centralize Customer Support workflows for its client facing professional services activities. The Hiver Platform is deployed on the company website to capture web originated inquiries and to route client email communications into a shared support workspace. This deployment supports a compact team of roughly 10 employees in the United States, consolidating inbound client communication for the client services group. The implementation emphasizes typical Customer Support capabilities, including shared inbox management, email collaboration, assignment and workflow automation, and consolidated message tagging and basic reporting. Hiver Platform is configured to embed on the website and ingest web and email inquiries, enabling the small team to coordinate response ownership and reduce fragmented inboxes. Governance is organized around centralized inbox ownership, role based access and notification rules that align with a professional services engagement model. | |
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Advanced Automation | Retail | 27 | $3M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a | In 2023, Advanced Automation implemented Hiver Platform as its Customer Support solution on its website. The 27 employee retail company provisioned Hiver Platform to centralize customer-facing inquiry handling, providing web-embedded support entry points directly from site contact forms and consolidating inbound requests into a single support channel. The Hiver Platform deployment follows a cloud hosted SaaS model configured for shared inbox and ticketing workflows, leveraging standard Customer Support capabilities such as assignment rules, email-to-ticket conversion, templated responses, and basic reporting and analytics. Rollout focused on customer-facing staff, including configuration of user roles, shared mailboxes, and workflow automation to align with existing support processes, with integrations centered on the website contact and support form touchpoints. | |
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Astmoor Finance | Banking and Financial Services | 10 | $1M | United Kingdom | Hiver | Hiver Platform | Customer Support | 2024 | n/a | In 2024 Astmoor Finance implemented Hiver Platform to manage Customer Support delivered through its website. The implementation positions Hiver Platform as the primary web-facing support layer for inbound customer inquiries, consolidating site contact submissions into a centralized support workflow for the small corporate team. The Hiver Platform configuration emphasizes Customer Support capabilities aligned with shared inbox and ticket routing workflows, including email collaboration, assignment rules, internal notes to prevent ticket collisions, and templated responses for repeat inquiries. Automation and basic reporting capabilities were configured to support day-to-day case handling and queue management consistent with Customer Support operational practices. Operational scope is focused on the customer service function for Astmoor Finance, operated by a compact support team given the company size and UK focus. Governance was implemented through role-based access in the Hiver Platform console, documented response responsibilities, and channel ownership for website-originated tickets to ensure consistent handling across inquiries. Integrations are limited to the website engagement layer, with Hiver Platform embedded as the primary point of contact on astmoorfinance.co.uk, consolidating incoming web requests into the platform for resolution. The narrative reflects a lightweight, single-platform Customer Support deployment suitable for a 10 person financial services firm. | |
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Transportation | 35 | $5M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Distribution | 11 | $2M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Leisure and Hospitality | 11 | $2M | Singapore | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Hiver Platform
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