List of Hiver Platform Customers
Hiver
2880 Zanker Rd,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 650-288-6769
Professional Services
200
$30M
Since 2010, our global team of researchers has been studying Hiver Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hiver Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hiver Platform for Customer Support include: TheConversion.com, a Indonesia based Professional Services organisation with 53 employees and revenues of $6.0 million, C. & M. Forwarding Company, a United States based Transportation organisation with 35 employees and revenues of $5.0 million, Advanced Automation, a United States based Retail organisation with 27 employees and revenues of $3.0 million, Ocean Cottages United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 15 employees and revenues of $3.0 million, Demountable Wall Supply, a United States based Distribution organisation with 11 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Hiver Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hiver Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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45Th Parallel | Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
In 2023, 45Th Parallel implemented Hiver Platform to centralize Customer Support workflows for its client facing professional services activities. The Hiver Platform is deployed on the company website to capture web originated inquiries and to route client email communications into a shared support workspace. This deployment supports a compact team of roughly 10 employees in the United States, consolidating inbound client communication for the client services group.
The implementation emphasizes typical Customer Support capabilities, including shared inbox management, email collaboration, assignment and workflow automation, and consolidated message tagging and basic reporting. Hiver Platform is configured to embed on the website and ingest web and email inquiries, enabling the small team to coordinate response ownership and reduce fragmented inboxes. Governance is organized around centralized inbox ownership, role based access and notification rules that align with a professional services engagement model.
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Advanced Automation | Retail | 27 | $3M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
In 2023, Advanced Automation implemented Hiver Platform as its Customer Support solution on its website. The 27 employee retail company provisioned Hiver Platform to centralize customer-facing inquiry handling, providing web-embedded support entry points directly from site contact forms and consolidating inbound requests into a single support channel.
The Hiver Platform deployment follows a cloud hosted SaaS model configured for shared inbox and ticketing workflows, leveraging standard Customer Support capabilities such as assignment rules, email-to-ticket conversion, templated responses, and basic reporting and analytics. Rollout focused on customer-facing staff, including configuration of user roles, shared mailboxes, and workflow automation to align with existing support processes, with integrations centered on the website contact and support form touchpoints.
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Astmoor Finance | Banking and Financial Services | 10 | $1M | United Kingdom | Hiver | Hiver Platform | Customer Support | 2024 | n/a |
In 2024 Astmoor Finance implemented Hiver Platform to manage Customer Support delivered through its website. The implementation positions Hiver Platform as the primary web-facing support layer for inbound customer inquiries, consolidating site contact submissions into a centralized support workflow for the small corporate team.
The Hiver Platform configuration emphasizes Customer Support capabilities aligned with shared inbox and ticket routing workflows, including email collaboration, assignment rules, internal notes to prevent ticket collisions, and templated responses for repeat inquiries. Automation and basic reporting capabilities were configured to support day-to-day case handling and queue management consistent with Customer Support operational practices.
Operational scope is focused on the customer service function for Astmoor Finance, operated by a compact support team given the company size and UK focus. Governance was implemented through role-based access in the Hiver Platform console, documented response responsibilities, and channel ownership for website-originated tickets to ensure consistent handling across inquiries.
Integrations are limited to the website engagement layer, with Hiver Platform embedded as the primary point of contact on astmoorfinance.co.uk, consolidating incoming web requests into the platform for resolution. The narrative reflects a lightweight, single-platform Customer Support deployment suitable for a 10 person financial services firm.
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C. & M. Forwarding Company | Transportation | 35 | $5M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
In 2023 C. & M. Forwarding Company deployed Hiver Platform as its web-hosted Customer Support solution, embedding the Hiver Platform directly into customer contact flows on the company website. The implementation targets a compact operations footprint consistent with a 35 employee transportation firm, concentrating support workflows on customer service and dispatch communications to align with day to day forwarding operations.
The Hiver Platform implementation centers on shared inbox and ticketing workflows, configured for web form capture and unified handling of inbound inquiries. Configuration work included mailbox sharing, ticket assignment rules, tag based categorization, automation rules for routing and status updates, and collision detection to prevent duplicate responses, reflecting common Customer Support functional modules and operational workflows.
Governance was established through centralized admin roles and user permission profiles to control mailbox access and routing rules, with rollout focused on the customer service and operations teams. C. & M. Forwarding Company Hiver Platform Customer Support use emphasizes streamlined handling of website generated inquiries and standardized support procedures across the small team.
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Dana S Safety Supply | Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
In 2023 Dana S Safety Supply deployed the Hiver Platform to centralize Customer Support workflows originating from its public website. The implementation is web-facing and focused on capturing inbound customer inquiries and routing them into a unified support workspace for the company’s small support team.
The Hiver Platform deployment emphasizes email-native shared inbox management, ticket creation from inbound contacts, explicit ticket ownership and status tracking, automation rules for simple routing, collision avoidance to prevent duplicate responses, and built-in reporting for basic queue visibility. Configuration work prioritized lightweight automation and canned responses to match the operational scale of a 10 person organization, while preserving manual escalation paths for complex service requests.
Operational coverage centers on the customer support function with site contact forms and email capture feeding into the Hiver Platform, where support users manage case lifecycles. Governance was implemented through role-based access controls, defined ownership workflows, and administrative oversight of automation rules to keep processes consistent across the team. The narrative links Dana S Safety Supply, Hiver Platform, and Customer Support to clarify the company application relationship and the practical scope of the deployment.
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Distribution | 11 | $2M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Leisure and Hospitality | 11 | $2M | Singapore | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Hiver | Hiver Platform | Customer Support | 2023 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Hiver Platform Coverage
Hiver Platform is a Customer Support solution from Hiver.
Companies worldwide use Hiver Platform, from small firms to large enterprises across 21+ industries.
Organizations such as TheConversion.com, C. & M. Forwarding Company, Advanced Automation, Ocean Cottages United Kingdom and Demountable Wall Supply are recorded users of
Hiver Platform for Customer Support.
Companies using Hiver Platform are most concentrated in Professional Services, Transportation and Retail, with adoption spanning over 21 industries.
Companies using Hiver Platform are most concentrated in Indonesia, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hiver Platform across Americas, EMEA, and APAC.
Companies using Hiver Platform range from small businesses with 0-100 employees - 100%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Hiver Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hiver Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.