List of Iciniti eCommSuite Customers
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Canada
Since 2010, our global team of researchers has been studying Iciniti eCommSuite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Iciniti eCommSuite for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Iciniti eCommSuite for eCommerce include: Hotel Chocolat, a United Kingdom based Retail organisation with 2000 employees and revenues of $261.0 million, Rhode Island Novelty, a United States based Distribution organisation with 210 employees and revenues of $23.0 million, Crye Precision, a United States based Life Sciences organisation with 185 employees and revenues of $20.0 million, Stephen Joseph Gifts, a United States based Retail organisation with 50 employees and revenues of $5.0 million, Rogers' Chocolates, a Canada based Manufacturing organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Iciniti eCommSuite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Iciniti eCommSuite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Biomed International Products Corp | Distribution | 10 | $1M | Canada | Conligo | Iciniti eCommSuite | eCommerce | 2013 | n/a |
In 2013 Biomed International Products Corp implemented Iciniti eCommSuite on its public website to provide eCommerce capabilities for online sales and order processing. The Iciniti eCommSuite deployment is positioned as the companys primary online storefront, supporting product catalog presentation, shopping cart and checkout flows, customer account management and basic order capture functions.
Configuration emphasized catalog management, pricing and tax rules, shipping configuration and order management modules consistent with small distributor eCommerce needs. Operational scope is concentrated on sales and operations teams who administer product content and process web orders through the Iciniti eCommSuite, with centralized web hosting on the corporate site and internal governance focused on role based administration and aligned order intake and customer service workflows.
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Crye Precision | Life Sciences | 185 | $20M | United States | Conligo | Iciniti eCommSuite | eCommerce | 2015 | n/a |
In 2015, Crye Precision implemented Iciniti eCommSuite, an eCommerce application, on its website. The deployment positioned Iciniti eCommSuite as the public facing commerce engine for Crye Precision, providing the site level infrastructure for online product presentation and order capture.
The implementation centered on core eCommerce modules, including product catalog management, shopping cart and checkout flows, pricing and promotions configuration, and content management to support product detail pages and merchandising. Operational ownership was organized across marketing and commerce operations for site merchandising and order workflows, with IT responsible for platform configuration, security, and technical maintenance, and Crye Precision using Iciniti eCommSuite to support its eCommerce sales and marketing functions.
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Hotel Chocolat | Retail | 2000 | $261M | United Kingdom | Conligo | Iciniti eCommSuite | eCommerce | 2020 | n/a |
In 2020, Hotel Chocolat implemented Iciniti eCommSuite for eCommerce. The deployment focused on strengthening the retailer's digital storefront and e-communications capabilities, aligning Iciniti eCommSuite with Hotel Chocolat’s UK consumer channels and store-facing processes.
Configuration centered on core eCommerce capabilities, including storefront content management, product catalog and merchandising controls, social commerce and communications tooling, customer service workflow support, analytics and UX monitoring. Iciniti eCommSuite was configured to support creative social media formats and to surface analytical data for trend identification, consistent with typical eCommerce platform capabilities.
Operational scope covered the e-communications and social media teams, customer service functions, and retail store leads, with workflows designed to coordinate content publishing, complaint escalation, and UX insight capture. Workflows emphasized cross-functional handoffs between social media monitoring, customer care, and e-commerce content operations rather than named third party system integrations.
Governance and day to day operations were anchored by a Social Media and Communications Supervisor role supporting the Team Leader to deliver service KPIs, monitor work and coach staff, and train new starters on eComms platforms. That role carried explicit responsibilities for sourcing information, collating analytical data, identifying social media trends in creative formats, defining brand voice guidance, handling escalated complaints and calls, and flagging UX trends for the eCommerce organization.
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Distribution | 210 | $23M | United States | Conligo | Iciniti eCommSuite | eCommerce | 2015 | n/a |
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Manufacturing | 50 | $5M | Canada | Conligo | Iciniti eCommSuite | eCommerce | 2015 | n/a |
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Retail | 50 | $5M | United States | Conligo | Iciniti eCommSuite | eCommerce | 2015 | n/a |
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