Hotel Chocolat
Mint House, Newark Cl,
Royston, SG8 5HL,
United Kingdom
Royston, SG8 5HL,
United Kingdom
44 34 4493-2323
Retail
Hotel Chocolat Technographics
Hotel Chocolat Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hotel Chocolat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Hotel Chocolat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hotel Chocolat has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Peopleware Time and Attendance for Time and Attendance in 2024, SABRE Synxis Guest Connect for Reservation and Booking Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hotel Chocolat is running and its propensity to invest more and deepen its relationship with Microsoft , Apple , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hotel Chocolat revenues, which have grown to $261.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hotel Chocolat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hotel Chocolat Tech Stack and Enterprise Applications
Hotel Chocolat ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Columbus | 2018 | 2018 |
In 2018, Hotel Chocolat implemented Microsoft Dynamics 365 for Finance and Operations. The vendor was Microsoft and the deployment targeted core ERP Financial capabilities to centralize finance transaction processing for the company.
The Microsoft Dynamics 365 for Finance and Operations implementation encompassed configuration of purchase ledger and sales ledger workflows, accounts payable processing, general ledger posting and supplier reconciliation routines. Functional emphasis included invoice registration, three-way matching and coding, payment run preparation, VAT rate handling across product categories, and sales ledger support to align retail receipts with corporate accounting.
Columbus served as the implementation partner responsible for solution design and rollout. The deployment covered the Finance team based at the Head Office at Mint House in Royston, Hertfordshire and operationalized finance processing for Hotel Chocolat’s multi-channel retail footprint, including transactional support for the company’s network of UK stores and multi-currency payment handling consistent with online banking interfaces.
Governance changes implemented as part of the rollout focused on standardized AP and AR workflows, supplier communication protocols, and month-end close coordination between payment runs and reconciliation activities. The configuration supported role-based processing for accounts payable assistants and finance staff, aligning operational processes to the ERP Financial application and improving consistency of supplier invoice handling.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP |
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2023 | 2023 |
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Hotel Chocolat HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision AG | Legacy | Peopleware Time and Attendance | Time and Attendance | HCM | n/a | 2024 | 2024 |
In 2024, Hotel Chocolat implemented Peopleware Time and Attendance from InVision AG alongside an injixo Peopleware workforce management selection to automate staff scheduling and roster monitoring. The deployment targeted retail and customer-service operations across the United Kingdom, positioning Peopleware Time and Attendance in the Time and Attendance category to standardize time capture and scheduling workflows.
Configuration centralized injixo scheduling and workforce management capabilities with Peopleware Time and Attendance, covering schedule generation, shift pattern management, exception handling, and mobile employee self-service for time-off requests and clocking. Because Hotel Chocolat adopted injixo WFM for scheduling, the implementation also leverages Peopleware Time and Attendance and mobile self-service to enable payroll-aligned time capture and manager approvals.
Operational scope included HR, store operations and contact center scheduling, enabling managers to adjust shifts and monitor attendance in real time. Governance moved toward centralized scheduling rules and manager approval workflows to handle seasonal staffing peaks with fewer manual interventions. Source reporting indicates the initiative improved seasonal staffing efficiency and provided enhanced real-time schedule monitoring.
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Workforce Management | HCM |
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2024 | 2024 |
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Hotel Chocolat ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Hotel Chocolat deployed SABRE Synxis Guest Connect to provide Reservation and Booking Management capabilities on its public website. The implementation uses SABRE Synxis Guest Connect as the web booking channel to capture and process online reservations and booking workflows.
Functional configuration focuses on a real time booking engine for availability and reservations, an online booking widget and reservation API integration with the site, rate and inventory management, and guest profile capture to populate reservation records. These modules drive the online booking flow, session handling, and confirmation delivery typical of Reservation and Booking Management platforms.
The deployment architecture is website centric, with SABRE Synxis Guest Connect instrumented directly on Hotel Chocolat's site to handle customer initiated bookings. Operational scope covers e-commerce and reservations functions, impacting guest services, customer experience, and fulfillment workflows tied to booked inventory.
Governance centers on the website booking channel, with configuration and rate controls maintained by central commercial and operations stakeholders to ensure availability and pricing consistency. The relationship of Hotel Chocolat, SABRE Synxis Guest Connect, and Reservation and Booking Management is explicitly tied to managing online reservation flows on the company website.
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Retail Management | ERP Services and Operations |
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2012 | 2012 |
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Hotel Chocolat AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Hotel Chocolat Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Hotel Chocolat eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Hotel Chocolat SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2014 | 2014 |
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Hotel Chocolat CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Listing Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Hotel Chocolat TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Hotel Chocolat PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Hotel Chocolat IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Hotel Chocolat CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hotel Chocolat
| First Name | Last Name | Title | Function | Department | Phone | |
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Payroll Manager | Manager | Finance | |
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Head of HR | Director | HR | |
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HR Business Partner | Manager | HR | |
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Head of Customer Service & Experience | Director | Customer Service | |
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Call Centre/Customer Manager | Manager | Customer Service | |
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Customer Relationship Management Executive | CXO | Customer Service | |
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Head of CRM, Loyalty & Subscriptions | Director | Marketing | |
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Subscriptions Customer Experience Executive | Director | Customer Service | |
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Head of Operations Finance | Director | Finance | |
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CFO | CXO | Finance | |
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Director of IT | Director | IT | |
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Chief Operating Officer | CXO | Finance | |
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Finance Manager (Systems) | Manager | IT | |
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Financial Transformations Manager | Manager | Finance | |
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Apps Being Evaluated by Hotel Chocolat Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hotel Chocolat IT executives and key decision makers. This section highlights Hotel Chocolat's latest recorded technology evaluations, including ADP Payroll for Payroll on 2026-02-04 and Microsoft Dynamics CRM for CRM on 2025-01-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hotel Chocolat digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-04 | Hotel Chocolat | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2025-01-17 | Hotel Chocolat | Evaluated | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
FAQ - APPS RUN THE WORLD Hotel Chocolat Technographics
Hotel Chocolat is a Retail organization based in United Kingdom,
with around 2000 employees and annual revenues of $261.0 million.
Hotel Chocolat operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Peopleware Time and Attendance and SABRE Synxis Guest Connect,
covering areas like ERP Financial, Time and Attendance and Reservation and Booking Management.
Hotel Chocolat has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, InVision AG and SABRE.
Hotel Chocolat recently adopted applications including
Peopleware Time and Attendance in 2024, Peopleware WFM platform in 2024 and Ordergroove in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hotel Chocolat’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hotel Chocolat’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hotel Chocolat technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.