List of Improsys Complaint Management Customers
Pune, 411035,
India
Since 2010, our global team of researchers has been studying Improsys Complaint Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Improsys Complaint Management for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Improsys Complaint Management for Complaint Management include: Varroc Engineering, a India based Automotive organisation with 13800 employees and revenues of $784.3 million, Ksb India, a India based Manufacturing organisation with 1500 employees and revenues of $271.0 million, Kakade Laser India, a India based Manufacturing organisation with 500 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Improsys Complaint Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kakade Laser India | Manufacturing | 500 | $25M | India | Improsys | Improsys Complaint Management | Complaint Management | 2019 | n/a |
In 2019 Kakade Laser India deployed Improsys Complaint Management to centralize manufacturing customer-complaint handling and supplier feedback across its Pune operations, aligning Complaint Management with quality and customer service functions. The deployment is positioned to support plant-level intake, tracking, and closure of complaints and supplier feedback within the manufacturing workflow.
Implementation details indicate the use of structured complaint lifecycles and quality workflows, Improsys Complaint Management was configured to capture incident details, assign ownership, and enforce escalation timelines. Based on Improsys product information, the implementation likely leverages 8D and CAPA oriented capabilities for root cause analysis and corrective action tracking, enabling formalized nonconformance recording and resolution workflows.
Operational coverage focuses on quality, production oversight, and customer support teams at the Pune site, with the application serving as the central complaint repository and case management engine. Integration patterns are consistent with common Complaint Management deployments, emphasizing data capture from shop floor inputs and supplier feedback channels into a single case management stream, without naming specific external systems.
Governance and process changes center on standardized complaint intake, structured investigations, documented corrective actions, and closure approvals, with role based responsibilities for quality engineers and customer service managers. The narrative aligns Kakade Laser India Improsys Complaint Management Complaint Management with operational quality control and supplier management functions rather than with enterprise ERP replacements.
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Ksb India | Manufacturing | 1500 | $271M | India | Improsys | Improsys Complaint Management | Complaint Management | 2021 | n/a |
In 2021, Ksb India appears among client logos on Improsys marketing pages and is presumed to use Improsys Complaint Management to streamline quality related complaints and service issues across its India operations. The listing suggests deployment of Improsys Complaint Management within manufacturing quality and field service functions, covering complaint intake, case lifecycle management, and centralized tracking for India sites. This assertion is based on Improsys marketing materials and product documentation rather than a published Ksb India case study.
Module usage is inferred from Improsys product documentation and is expected to include a complaint register, root cause analysis capabilities, and CAPA/8D workflows to support corrective action governance. Configuration likely emphasizes case triage, role based approvals, configurable audit trails, and structured quality workflows to link service incidents to corrective actions, with operational ownership by quality and service teams. Technical architecture and rollout specifics for the Ksb India account are not publicly documented.
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Varroc Engineering | Automotive | 13800 | $784M | India | Improsys | Improsys Complaint Management | Complaint Management | 2020 | n/a |
In 2020, Varroc Engineering implemented Improsys Complaint Management to centralize customer complaints and support quality and complaint workflows within its manufacturing operations in India. The deployment focused on centralizing complaint intake, triage, and structured investigation workflows, and the implementation leveraged Improsys Complaint Management case management capabilities, with module usage such as 8D CAPA and quality reporting inferred from the vendor product information. Architecturally the solution was delivered as a centralized application instance supporting plant level and corporate quality teams, enabling traceable case records and audit oriented reporting.
Operational coverage targeted manufacturing operations in India and impacted quality engineering, customer service, and production support functions. Governance and process changes emphasized standardized complaint classification, formal root cause analysis workflows, and CAPA ownership to accelerate escalation and closure processes. The project description indicates improved tracking and root cause analysis as primary outcomes, aligning the deployment with common Complaint Management practices for regulated automotive manufacturing environments.
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