List of Infobip People Customers
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Since 2010, our global team of researchers has been studying Infobip People customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infobip People for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infobip People for Customer Data Platform include: Unicef, a United States based Non Profit organisation with 7200 employees and revenues of $5.00 billion, Kinz Jordan, a Jordan based Professional Services organisation with 27 employees and revenues of $1.0 million, Beam&Go Philippines, a Philippines based Banking and Financial Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Infobip People, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infobip People customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Beam&Go Philippines | Banking and Financial Services | 25 | $1M | Philippines | Infobip | Infobip People | Customer Data Platform | 2020 | n/a |
In 2020, Beam&Go Philippines implemented Infobip People Customer Data Platform to centralize user profiles for its remittance and marketplace platform, aligning customer service and marketing operations. The deployment focused on unifying customer identity and event data to support omnichannel engagement and agent workflows across the companys support and marketing teams.
The implementation leveraged Infobip People Conversations and Moments modules to power omnichannel customer service and personalized marketing. Conversations consolidated messaging streams and agent interactions, while Moments provided segmentation, campaign orchestration and automated message scheduling tied to unified profile events.
Operational coverage emphasized email and Viber channels and agent routing, with the Customer Data Platform surfacing unified user profiles into conversation contexts and campaign triggers. The platform centralized identity resolution and event ingestion to enable targeted Moments campaigns and real time contextual data for Conversations.
Governance established a single profile store and standardized campaign and support workflows to reduce fragmentation of customer touch points. Per the published case study Beam&Go reported a cost reduction of about 30 percent, doubled agent response performance and improved email and Viber campaign engagement metrics following the Infobip People Customer Data Platform deployment.
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Kinz Jordan | Professional Services | 27 | $1M | Jordan | Infobip | Infobip People | Customer Data Platform | 2021 | n/a |
Kinz Jordan implemented Infobip People in 2021, deploying the Infobip People Customer Data Platform to centralize contact data as part of its CRM and data validation processes. The deployment targeted Kinz Jordan's professional services operations in Jordan and aligned the CDP with internal CRM and verification workflows used by agent teams.
The implementation combined Infobip People with Moments, Voice and Conversations to automate data validation, enable real time updates and support customer authentication workflows. Functional modules implemented included contact record unification, event driven profile updates and orchestration of authentication flows through voice and messaging channels. Configuration work focused on contact attribute mapping, deduplication rules and real time synchronization policies within the Customer Data Platform.
Integrations were executed against the company CRM and CRM data verification processes to centralize and synchronize contact records in real time, supporting interfaces for agents handling verification and messaging. Operational coverage concentrated on CRM operations and customer service agent workflows, consistent with Kinz Jordan's 27 employee scale. The solution orchestrated messaging moments, voice interactions and conversational channels to keep profiles current across customer touchpoints.
Governance emphasized standardized contact hygiene and automated verification procedures to maintain synchronized records within the Customer Data Platform. According to the Infobip case study, the deployment centralized and synchronized contact records in real time, delivered a 50% reduction in operational costs and improved agent efficiency by approximately 20 percent. Ongoing operations focused on sustaining real time synchronization and authentication workflows across Moments, Voice and Conversations integrated with Infobip People.
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Unicef | Non Profit | 7200 | $5.0B | United States | Infobip | Infobip People | Customer Data Platform | 2019 | n/a |
In 2019, Unicef implemented Infobip People as part of a coordinated deployment that included Infobip Moments, Answers, and Conversations to unify donor data and run omnichannel donor journeys. The implementation positioned Infobip People as the Customer Data Platform for donor engagement, explicitly addressing marketing and fundraising use cases across multiple regions.
The Infobip People deployment delivered a unified donor profile layer, audience segmentation and identity resolution capabilities, and real time attribute updates typical of Customer Data Platform implementations. Infobip People was configured to feed segment definitions and activation rules into Moments for journey orchestration, while Answers and Conversations were used for channel execution and conversational response handling. Configuration emphasized reusable segmentation, consent and preference flags, and event driven triggers to support automated donor journeys.
Operational scope covered UNICEF donor engagement workflows across multiple regions and centralized donor data management for marketing and fundraising teams. Governance focused on standardized segmentation rules, consent management and campaign orchestration workflows to align regional fundraising operations. The deployment produced measurable outcomes, including a 7.8% increase in regular donors and a 33.3% decrease in donor churn compared with the prior period, reflecting improved retention and more effective omnichannel engagement.
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