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List of Infor Healthcare Revenue Cycle Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
IWK Health Healthcare 4000 $237M Canada Infor Infor Healthcare Revenue Cycle Management Revenue Cycle Management 2024 n/a In 2024 IWK Health implemented Infor Healthcare Revenue Cycle Management as part of the provincewide One Person One Record program. The deployment targets Revenue Cycle Management functions to consolidate patient accounting and unify billing workflows across IWK Health and Nova Scotia Health. The Infor Healthcare Revenue Cycle Management implementation emphasizes core patient accounting and billing capabilities, including client and patient billing consolidation, payments processing, and case follow up for out of country and uninsured patients. Configuration work focused on standardizing account structures, billing rules, and automated follow up workflows consistent with typical Revenue Cycle Management operational patterns. Deployment architecture was planned to integrate the Infor Healthcare Revenue Cycle Management application with the new clinical information system being introduced under One Person One Record, enabling a single source of patient accounting data across hospitals, health centers, and community programs in Nova Scotia. The scope covers IWK Health operational domains that support children's health, mental health and addictions, and women and newborn health, aligning revenue and clinical data flows for those service lines. Governance was embedded in the One Person One Record program, with centralized program direction and a selection process led by provincial IT leadership and the chief information officer of Nova Scotia Health and IWK Health. The stated implementation goal is to consolidate and streamline client and patient billing, payments, and follow up, and to improve availability and accuracy of patient accounts to support better workflows and communications across finance and clinical administration.
Nova Scotia Health Healthcare 24000 $2.4B Canada Infor Infor Healthcare Revenue Cycle Management Revenue Cycle Management 2024 n/a In 2024, Nova Scotia Health implemented Infor Healthcare Revenue Cycle Management under its One Person One Record program. The deployment focuses on Revenue Cycle Management to modernize and unify disparate patient accounting and billing systems across the province, and it is coordinated with IWK Health as part of a provincial clinical information modernization effort. Functional implementation of Infor Healthcare Revenue Cycle Management included core patient accounting, consolidated billing, payments processing, and claims follow-up capabilities, configured to handle complex cases such as out-of-country patients and uninsured patients. The application was set up with centralized billing rules, patient invoicing workflows, payment reconciliation, and revenue integrity controls to standardize account lifecycle management across hospitals, health centers, and community-based programs. Architecturally, the implementation is intended to interface with the One Person One Record clinical information program and to unify data flows from previously disparate patient accounting systems used throughout Nova Scotia Health. Integration points emphasize transactional exchange of encounter and account data, centralized billing records, and payment transactions to ensure consistent availability of patient account information across operational sites. Program governance was aligned with the provincial OPOR initiative to consolidate and streamline client and patient billing, payments, and follow-up processes, and to standardize billing governance across Nova Scotia Health and IWK Health. The stated intent of the rollout centers on improving workflow efficiency and making patient accounts more accurate and available for clinical and financial teams, without asserting quantified outcomes.
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