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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Interakt Leads Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Bombay Sweet Shop India Retail 120 $11M India Interakt Interakt Leads Lead Generation 2020 n/a In 2020, Bombay Sweet Shop India implemented Interakt Leads to run WhatsApp led customer engagement and lead capture for its direct to consumer retail business in Mumbai. Interakt Leads was deployed as the core Lead Generation application to orchestrate automated campaign capture and message driven acquisition. Deployment centered on WhatsApp as the primary channel, combining Interakt Leads modules for lead capture, campaign management, CRM oriented contact lists, automated order notifications and abandoned cart recovery. Automation workflows routed incoming WhatsApp enquiries into the Interakt Leads pipeline, tagged customer intent and triggered templated notifications for order confirmations and cart recovery messages. Configuration relied on campaign sequencing and contact segmentation to support repeatable D2C messaging and lead nurturing. The Interakt deployment integrated with Haptik's Boondi chatbot to extend conversational handling, the Boondi bot went live in April 2021 to automate routine WhatsApp interactions and reduce manual handling. Operational coverage included marketing, ecommerce order operations and CRM functions for Bombay Sweet Shop India, supporting customer engagement across online storefront touchpoints. Governance emphasized channel led messaging and notification workflows with Interakt supporting CRM and marketing processes while the Boondi chatbot handled high volume conversational tasks. The Interakt Leads implementation helped scale D2C sales and contributed to roughly 4× revenue growth year on year according to the case study.
Carigar Tools India Manufacturing 45 $4M India Interakt Interakt Leads Lead Generation 2021 n/a In 2021, Carigar Tools India deployed Interakt Leads in June 2021 to automate WhatsApp marketing, shared inboxes and templated messages as part of a Lead Generation initiative. The implementation was focused on CRM and sales and support processes for the Hyderabad manufacturing site, aligning messaging workflows with order intake and customer query handling. The deployment used Interakt Leads capabilities for lead capture and campaign orchestration, inferred from the case study to include lead capture and campaigns alongside shared inbox and templated messaging configuration. Configuration emphasized WhatsApp marketing flows and standardized response templates to accelerate confirmation of incoming orders and to route messages into a centralized inbox for sales and support agents. Interakt Leads was integrated with Shopify to convert WhatsApp leads into orders, creating a direct messaging to commerce path that connected conversational leads to order processing. Operational performance reported confirming 20 to 50 orders per day and handling 200 to 300 incoming queries over a two month period, reflecting the system handling both front line sales conversion and support volume. Governance centered on centralizing customer messaging and automating templated responses to reduce manual routing, with rollout beginning in June 2021 and scope limited to CRM sales and support processes. The narrative documents an implementation architecture that ties Interakt Leads lead capture and campaign functionality to Shopify order flows, supporting unified conversational commerce and customer response workflows.
Home Canvas India Retail 10 $3M India Interakt Interakt Leads Lead Generation 2021 n/a In 2021 Home Canvas India implemented Interakt Leads as a Lead Generation solution to shift customer conversations from Instagram to WhatsApp and centralize inbound sales and support traffic. The deployment targeted CRM, support, and marketing workflows for the Bengaluru retailer, with onboarding completed in three to four days and primary operational scope across India. Interakt Leads was configured for lead capture and conversational messaging, creating a shared team inbox and automated notification workflows to shorten response cycles and support abandoned cart recovery. The implementation connected Instagram inbound activity into WhatsApp messaging flows, standardized team routing for a small multi-role team, and established notification-driven response processes to align marketing follow up with customer support handling.
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