List of iSupport Software Platform Customers
Vancouver, 98687, WA,
United States
Since 2010, our global team of researchers has been studying iSupport Software Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iSupport Software Platform for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iSupport Software Platform for Incident Management include: San Jose State University, a United States based Education organisation with 3300 employees and revenues of $4.00 billion, Indiana Wesleyan University Marion, a United States based Education organisation with 4614 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using iSupport Software Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The iSupport Software Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Indiana Wesleyan University Marion | Education | 4614 | $210M | United States | iSupport Software | iSupport Software Platform | Incident Management | 2013 | n/a |
In 2013, Indiana Wesleyan University Marion implemented the iSupport Software Platform for Incident Management to centralize its IT service desk operations. The deployment established a single point of contact for incident intake and tracking for the university IT support center in the United States, consolidating ticket handling and user self-service access across campus departments.
The implementation configured core incident management workflows, ticket routing, SLA tracking, customizable dashboards, and custom reporting capabilities. Self-service portals were deployed to enable end users to log incidents and access knowledge resources, while dashboards and reports were instrumented to provide operational visibility and support team performance analytics.
The iSupport Software Platform was integrated with student systems, including Ellucian Colleague, to streamline user context and case enrichment for student- and faculty-related incidents. Operational coverage focused on the university IT support center and cross-department collaboration, enabling centralized case coordination and shared visibility across departmental support teams.
Governance centered on a centralized service desk model with standardized incident workflows and reporting ownership to drive consistent response processes. The deployment supported the university in handling an increase in support volume of more than 800 percent and delivered dashboards, custom reports, and self-service portals that improved IT responsiveness and collaboration across departments.
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San Jose State University | Education | 3300 | $4.0B | United States | iSupport Software | iSupport Software Platform | Incident Management | 2012 | n/a |
In 2012 San Jose State University deployed the iSupport Software Platform as its IT incident and ticketing system. The iSupport Software Platform is classified in the Incident Management category and is used to enable students faculty and staff to submit and track helpdesk requests and to centralize IT service management workflows across the campus.
The implementation leverages end user portals and technician portals to manage ticket intake triage assignment and resolution workflows, with the iSupport Software Platform providing incident logging request tracking status visibility and workflow orchestration for campus IT teams. University IT pages show active use and campus wide adoption in the United States, indicating the system is used across student services academic departments and administrative support functions to operate helpdesk and service management processes.
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