List of JRNI Customer Engagement Platform Customers
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Since 2010, our global team of researchers has been studying JRNI Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased JRNI Customer Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using JRNI Customer Engagement Platform for Customer Engagement include: UNIQA Austria, a Austria based Insurance organisation with 7228 employees and revenues of $4.36 billion, Planzer Transport Switzerland, a Switzerland based Transportation organisation with 5600 employees and revenues of $1.20 billion, TIMOCOM, a Germany based Transportation organisation with 650 employees and revenues of $97.0 million and many others.
Contact us if you need a completed and verified list of companies using JRNI Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The JRNI Customer Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Planzer Transport Switzerland | Transportation | 5600 | $1.2B | Switzerland | JRNI | JRNI Customer Engagement Platform | Customer Engagement | 2025 | n/a |
In 2025, Planzer Transport Switzerland implemented JRNI Customer Engagement Platform to digitize customer appointment scheduling and delivery authorization workflows across its Swiss transport operations. The deployment positioned the JRNI Customer Engagement Platform as the central Customer Engagement layer for booking, authorization capture, and customer interaction management, converting paper based processes into digital, trackable process steps.
Configuration centered on appointment scheduling and delivery authorization modules, including appointment creation, time slot management, customer notifications, and authorization record capture. The implementation emphasized workflow orchestration for logistics customer service, with automated confirmations and status updates to create an auditable appointment lifecycle and reduce manual paperwork.
Operational rollout began in early branches and scaled inside Swiss transport operations, reaching rapid customer adoption around 80 percent and supporting volumes of approximately 400 appointments per month in initial sites. The program impacted logistics customer service and operations teams, standardizing customer facing scheduling and authorization workflows across the deployed branches.
Governance focused on standardized process scripts and operational handoffs to ensure transparent, trackable steps through the delivery lifecycle, with adoption monitored at branch level during the phased rollout. Reported outcomes included reduced paperwork and improved transparency of appointment and authorization states, contributing to improved efficiency in logistics customer service.
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TIMOCOM | Transportation | 650 | $97M | Germany | JRNI | JRNI Customer Engagement Platform | Customer Engagement | 2025 | n/a |
In 2025, TIMOCOM deployed the JRNI Customer Engagement Platform to digitalize appointment scheduling across prospect registration and trade fair and event appointments within its European logistics business. The JRNI Customer Engagement Platform was implemented as a Customer Engagement solution to centralize scheduling and improve multilingual customer interactions.
The implementation concentrated on appointment scheduling workflows, prospect registration processes, and event booking capabilities, with configuration to support multilingual interfaces and customer self service booking. JRNI Customer Engagement Platform was configured to orchestrate calendar availability, booking rules, and automated notifications, aligning scheduling logic with sales and events intake processes.
JRNI integrated with TIMOCOM’s digital services to embed scheduling into existing customer touch points and internal portals, enabling faster, customer centric scheduling and streamlined handoffs to operations teams. Operational coverage extended across TIMOCOM’s European logistics business and impacted sales, events marketing, and customer operations functions.
Governance emphasized a centralized scheduling model and standardized booking workflows to reduce manual coordination and ensure consistent customer experiences across languages, as described in the 2025 case study. The case study reported improved customer flexibility, enhanced multilingual support, faster scheduling, and more efficient internal processes as outcomes of the deployment.
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UNIQA Austria | Insurance | 7228 | $4.4B | Austria | JRNI | JRNI Customer Engagement Platform | Customer Engagement | 2025 | n/a |
In 2025 UNIQA Austria implemented the JRNI Customer Engagement Platform as a centralized scheduling and advisory orchestration layer, aligning with its Customer Engagement strategy to modernize advisor appointment scheduling for customer consultations across multiple countries. The deployment used Calenso powered by JRNI as the customer-facing booking surface to centralize appointment intake and standardize advisor workflows for customer advisory processes.
The implementation included omnichannel booking capabilities, intelligent location management for routing appointments to the appropriate advisory sites, and centralized reporting to consolidate appointment telemetry. Secure video consultations were integrated via Unblu to support compliant remote advisory sessions, and the JRNI Customer Engagement Platform was configured to manage time-slot inventory, advisor availability, and consultation-type workflows.
Operational coverage targeted customer advisory teams and cross-border branches, with the solution governing appointment lifecycle management from booking through execution and reporting. Centralized reporting provided a single view of bookings and advisor utilization across countries, supporting governance of scheduling policies and compliance controls for customer consultations.
The rollout centralized and modernized scheduling and reporting, improving scalability, compliance, and conversion in UNIQA Austria s customer advisory processes, as reflected in the configured omnichannel booking, location management, secure video integration, and unified reporting architecture.
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