List of KakaoTalk Customers
Jeju City, 63309,
South Korea
Since 2010, our global team of researchers has been studying KakaoTalk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KakaoTalk for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KakaoTalk for Chatbots and Conversational AI include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, GS Caltex, a South Korea based Oil, Gas and Chemicals organisation with 3248 employees and revenues of $45.88 billion, Ministry Of Science And Ict South Korea, a South Korea based Government organisation with 2454 employees and revenues of $13.05 billion, Busan Metropolitan City South Korea, a South Korea based Government organisation with 8514 employees and revenues of $11.98 billion and many others.
Contact us if you need a completed and verified list of companies using KakaoTalk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KakaoTalk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agend | Retail | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
In 2025 Agend deployed KakaoTalk as a customer-facing conversational channel on its public website. The KakaoTalk implementation uses Chatbots and Conversational AI capabilities to deliver conversational messaging, automated reply flows, intent routing, session persistence, and human handoff for web visitors seeking product information and support.
The deployment is implemented as an embedded site widget connecting web visitors to the KakaoTalk platform, with administration handled through the application console and lightweight configuration for message templates, routing rules, and hours of operation. Operational coverage focuses on customer service and online sales support for Agend in South Korea, with governance centered on scripted response templates, escalation workflows to human agents, and ongoing refinement of conversational flows to match a small 10 person organizational footprint.
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AHC Carver, a Unilever Company | Manufacturing | 200 | $30M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2019 | n/a |
In 2019, AHC Carver, a Unilever Company implemented KakaoTalk on its public website as a customer-facing messaging channel within its Chatbots and Conversational AI footprint. The deployment used KakaoTalk to provide a branded conversational entry point for web visitors, enabling direct messaging between customers and the company through the KakaoTalk application.
Implementation focused on embedding the KakaoTalk web chat widget into the site front end, enabling conversational messaging, automated greeting flows, rich media sharing, and agent handoff capabilities consistent with Chatbots and Conversational AI functionality. Operational ownership aligned with digital marketing and customer support, which manage message templates, conversation routing, and channel governance for web-based customer engagement.
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Air Seoul | Transportation | 482 | $50M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Air Seoul implemented KakaoTalk in the Chatbots and Conversational AI category to introduce promotional mobile notifications and direct customer messaging as part of its Sales Marketing activities. The deployment of KakaoTalk was positioned to extend the carrier's customer engagement channels and support campaign-driven outreach.
KakaoTalk was configured to support broadcast messaging, scheduled promotional pushes, subscriber list management, and templated content distribution, reflecting capabilities typical of Chatbots and Conversational AI platforms. The implementation emphasized message orchestration, content templates for promotions, and audience segmentation to manage targeted outreach at scale.
Operational ownership remained with the Sales Marketing team, which administered KakaoTalk alongside the airline's Instagram, Facebook, and YouTube channels to coordinate partnership promotions and routine brand communications. The channel supported marketing workflows for campaign execution and served as a customer-facing notification layer for promotional activity.
Governance was embedded in existing marketing content and approval processes, with message creation and timing controlled by the marketing group to ensure alignment with partnership promotions and regulatory guidelines. KakaoTalk was explicitly used for promotional mobile notifications, and its role was to centralize marketing-driven conversational messaging within Air Seoul's customer engagement stack.
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Education | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2021 | n/a |
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Construction and Real Estate | 50 | $10M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2024 | n/a |
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Professional Services | 12 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2019 | n/a |
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Manufacturing | 25 | $8M | United States | Kakao | KakaoTalk | Chatbots and Conversational AI | 2020 | n/a |
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Consumer Packaged Goods | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 10 | $1M | South Korea | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
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Professional Services | 120 | $10M | India | Kakao | KakaoTalk | Chatbots and Conversational AI | 2025 | n/a |
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Buyer Intent: Companies Evaluating KakaoTalk
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