List of Khoros AI Customers
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Since 2010, our global team of researchers has been studying Khoros AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros AI for Chatbots and Conversational AI include: HDFC Life Insurance, a India based Insurance organisation with 38470 employees and revenues of $11.30 billion, MultiCare Health System, a United States based Healthcare organisation with 20000 employees and revenues of $3.80 billion, Landgard, a Germany based Distribution organisation with 3000 employees and revenues of $2.39 billion, Unicaja Banco, a Spain based Banking and Financial Services organisation with 7508 employees and revenues of $2.27 billion, Nanyang Technological University, a Singapore based Education organisation with 7500 employees and revenues of $1.80 billion and many others.
Contact us if you need a completed and verified list of companies using Khoros AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aadi Infotech | Professional Services | 30 | $3M | India | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Aadi Infotech deployed Khoros AI to introduce conversational automation on its public website. Khoros AI, a Chatbots and Conversational AI solution, was configured to manage inbound customer queries and basic lead qualification for the company's professional services offering in India. The deployment targeted web chat interactions and was sized for a 30 person organization, aligning configuration complexity with a small operational footprint.
Khoros AI was implemented with intent classification, scripted conversational flows, fallback routing to human agents, and reporting dashboards to track conversation volumes and intent distributions. The website uses Applozic as the front end messaging client, with Khoros AI functioning as the conversational engine interfacing to the Applozic widget for message handling and escalation. Governance focused on content controls and escalation rules for support and sales workflows, with phased configuration and internal ownership of ongoing tuning and conversation governance.
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ABillionHopes | Non Profit | 10 | $2M | Singapore | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
In 2020 ABillionHopes implemented Khoros AI, deploying the application as a Chatbots and Conversational AI layer for website messaging and supporter engagement. The implementation positioned Khoros AI to handle inbound conversational traffic and routine inquiries for the Singapore based non profit, aligning the application with communications and community management functions.
Khoros AI was configured to support conversational workflows typical of Chatbots and Conversational AI, including intent classification, scripted response flows, and agent escalation points to human responders. Configuration emphasized lightweight administration suitable for a 10 person organization, with content authoring and intent tuning managed by the communications team.
The deployment integrated with the website messaging client using Applozic as the in-page messaging layer, enabling Khoros AI to process live chat sessions initiated on the site. Operational coverage focused on supporter communications and donor engagement channels, with the bot orchestrating initial triage and handing off complex queries to staff.
Governance and rollout were organized around communications team ownership, incremental training of conversational content, and policy controls for escalation and message moderation. The implementation narrative centers on ABillionHopes Khoros AI Chatbots and Conversational AI supporting website messaging and community engagement, with system configuration and governance scaled to the organization size.
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Belmont Healthcare United Kingdom | Healthcare | 260 | $12M | United Kingdom | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Belmont Healthcare United Kingdom implemented Khoros AI in the Chatbots and Conversational AI category to establish a web‑based conversational layer for patient engagement and routine inquiry handling. The deployment targeted front‑facing web channels and was built to centralize automated messaging and escalation workflows across patient services and customer support functions.
The implementation of Khoros AI emphasized conversational messaging capabilities including automated response flows, natural language understanding for intent classification, and a structured knowledge base to surface clinical and operational information. Configuration work focused on conversation templates, escalation rules to human agents, and content moderation controls consistent with healthcare information handling.
Integration was accomplished through Khoros Applozic on the public website, embedding persistent chat sessions and session continuity across user visits. The operational coverage centered on web contact points, with integration points for agent handoff and shared conversation history intended to reduce context loss during transfers between digital and human channels.
Governance and rollout followed a phased approach, starting with core service pages and expanding after iterative tuning of conversation flows and compliance controls. Ownership was organized between patient services and IT for content governance, access controls, and operational monitoring, with ongoing configuration management to maintain conversational accuracy and regulatory alignment.
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Professional Services | 250 | $35M | United States | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 20 | $2M | Spain | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
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Leisure and Hospitality | 1881 | $104M | Mexico | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
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Construction and Real Estate | 1100 | $294M | Colombia | Khoros | Khoros AI | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 10 | $1M | United States | Khoros | Khoros AI | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 50 | $1M | Singapore | Khoros | Khoros AI | Chatbots and Conversational AI | 2020 | n/a |
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Banking and Financial Services | 750 | $50M | India | Khoros | Khoros AI | Chatbots and Conversational AI | 2021 | n/a |
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Buyer Intent: Companies Evaluating Khoros AI
- Rajwada Silk Mills, a India based Manufacturing organization with 15 Employees
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