List of Khoros Platform Customers
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Since 2010, our global team of researchers has been studying Khoros Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Platform for Customer Engagement include: Sky Group, a Comcast Company, a United Kingdom based Media organisation with 34335 employees and revenues of $18.25 billion, Diners Club International, a United States based Banking and Financial Services organisation with 1300 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Diners Club International | Banking and Financial Services | 1300 | $150M | United States | Khoros | Khoros Platform | Customer Engagement | 2015 | n/a |
In 2015, Diners Club International implemented the Khoros Platform for Customer Engagement to centralize social publishing and community interactions. The deployment targeted marketing and customer engagement functions across the company, supporting content distribution, moderation, and audience interaction workflows.
The Khoros Platform was configured to support social publishing, content management for owned channels, and engagement analytics consistent with Customer Engagement capabilities. Configurations included content scheduling and moderation controls, blog content management workflows for Wordpress maintained channels, and analytics instrumentation aligned with social reporting and site analytics.
Operational tooling in the program included explicit use of Spredfast for social monitoring and post management, Adobe SiteCatalyst for engagement analysis, Wordpress for blog content, and Jive for the InfoNet intranet site. The implementation coordinated channel-level activity across Facebook, Twitter, Instagram, and YouTube, with marketing serving as the primary operational owner and franchise relations and executive communications included in content governance.
Governance and rollout relied on a Web and Marketing Project Manager Consultant acting as site administrator and brand specialist, responsible for content review, collateral branding approvals, and SEO and SEM audits. The program documented content standards, review workflows, and franchise-facing branding processes to improve consistency and to build content areas aimed at improving customer engagement. Roles were defined for ongoing content maintenance, social monitoring, and executive presentation support using the Khoros Platform.
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Sky Group, a Comcast Company | Media | 34335 | $18.3B | United Kingdom | Khoros | Khoros Platform | Customer Engagement | 2020 | n/a |
In 2020, Sky Group, a Comcast Company deployed the Khoros Platform for Customer Engagement to centralize community based customer support and messaging and to make the community a more central part of operations. Sky entered the year with a strategic goal to be closer to customers, and in March 2020 the COVID 19 pandemic produced a 500% spike in community posts while Sky concurrently lost over 70% of customer contact resources, creating urgent scale and triage requirements for online care.
Sky partnered with Khoros to build and configure a community messaging capability that empowered community advisors to address Tier 2 account based queries. The implementation included asynchronous secure messaging invites sent by advisors via email, an in community chat bubble that lets customers start advisor conversations, escalation workflows initiated by community super users, post resolution customer surveys, and a process requirement for advisors to summarize completed solutions back into the public thread to preserve peer learning.
The rollout also included gamification and site placement changes to drive engagement, Khoros Platform gamification rewarded participation with badges and private community areas while Sky positioned the community more prominently within key pages on Sky.com to increase self service traffic. Operational coverage shifted over 15 staff into the community team and added advisors and engineers to handle complex cases, with governance controls and role boundaries designed to protect peer to peer interaction and prevent the community from functioning as a live chat channel.
Sky instrumented Community Health Metrics and a proprietary transfer rate alerting mechanism to identify digital journeys that ended in phone calls within seven days, they found customers who viewed answered community content were 21% less likely to call and reported annual savings of over $150k. Measured engagement outcomes for 2020 included a 128% increase in new discussions, a 119% increase in new answers, a 179% increase in visits, and a 617% increase in badges, and Sky continues to use the Khoros Platform for Customer Engagement to refine transfer rate and community health analysis.
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