List of Knosys KnowledgeIQ Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying Knosys KnowledgeIQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Knosys KnowledgeIQ for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Knosys KnowledgeIQ for Content Management include: Office Of Public Prosecutions Victoria, a Australia based Government organisation with 450 employees and revenues of $50.0 million, Sbs Bank, a New Zealand based Banking and Financial Services organisation with 250 employees and revenues of $30.0 million, Best Practice Software, a Australia based Healthcare organisation with 250 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Knosys KnowledgeIQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Knosys KnowledgeIQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Best Practice Software | Healthcare | 250 | $19M | Australia | Knosys | Knosys KnowledgeIQ | Content Management | 2021 | n/a | In 2021, Best Practice Software deployed Knosys KnowledgeIQ as a single source of truth knowledge repository to support its global service desk and customer support teams across Australia and New Zealand. The cloud solution was provisioned as a turnkey service and switched on rapidly to provide immediate access to centralized documentation and agent-facing knowledge. Knosys KnowledgeIQ was configured to reflect Content Management best practices, including structured article authoring, search-driven retrieval, metadata tagging, version control and publishing workflows to manage the knowledge lifecycle. Configuration emphasized role-based access and editorial controls to ensure content accuracy for service desk and customer support functions. Operational coverage spanned service desk and customer support teams across Australia and New Zealand, with the cloud deployment serving as the authoritative knowledge layer for incident and case resolution workflows. Governance centered on a single source of truth model, editorial workflow enforcement and content ownership to improve consistency of responses. According to the vendor case study, the deployment delivered measurable operational outcomes, reducing case handling times from 8 days to 2.6 days. | |
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Office Of Public Prosecutions Victoria | Government | 450 | $50M | Australia | Knosys | Knosys KnowledgeIQ | Content Management | 2023 | n/a | In 2023, Office of Public Prosecutions Victoria implemented Knosys KnowledgeIQ as an enterprise knowledge management system. The Knosys KnowledgeIQ deployment served to centralise legal research and curated digital records for prosecutors in Victoria, Australia, aligned with the Content Management category for institutional knowledge and document lifecycle control. Configuration centered on a consolidated knowledge repository, search indexing, role based access controls, curated records management, and guided process flows. Knosys KnowledgeIQ delivered process guidance through wizards and decision flows to reduce research complexity and standardise legal research workflows, and the implementation is described in Knosys' OPP case study as the single entry point for legal research at the OPP. Operational coverage focused on prosecutorial functions within the Office of Public Prosecutions, supporting legal teams and records management staff across Victoria. Governance changes emphasized centralised content curation and workflow stewardship to ensure authoritative sources are surfaced and maintained within the Knosys KnowledgeIQ Content Management environment, and the rollout reduced research complexity as reported in the case study. | |
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Sbs Bank | Banking and Financial Services | 250 | $30M | New Zealand | Knosys | Knosys KnowledgeIQ | Content Management | 2023 | n/a | In 2023, SBS Bank implemented Knosys KnowledgeIQ as an enterprise-wide intranet and knowledge management solution, selecting the application within the Content Management category to centralize internal information and improve operational knowledge flows. The deployment was positioned to address internal operations, governance, and employee productivity across the bank in New Zealand, with Knosys engaged to support training and rollout activities. The implementation of Knosys KnowledgeIQ focused on a centralized knowledge base and enterprise search to improve findability, together with content authoring and lifecycle controls to enforce governance. Configuration included taxonomy and metadata-driven organization, role based access controls for content stewardship, and structured knowledge article templates to standardize service and operational procedures. Knosys worked directly with SBS Bank to train staff and complete a full organizational rollout in eight weeks, delivering the platform bank-wide across New Zealand. Operational coverage targeted corporate and operational teams responsible for internal processes and policy access, with the platform serving as the primary intranet and searchable knowledge repository for employees. Governance changes emphasized designated content ownership and search governance to improve accuracy and discoverability, accompanied by a structured training program delivered during the rollout. Post-implementation reporting in the vendor case study noted user satisfaction and search and find improvements, aligning the Knosys KnowledgeIQ deployment to SBS Bank business functions in internal knowledge management and operational governance. |
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