List of Kodif Platform Customers
Sunnyvale, 94089, CA,
United States
Since 2010, our global team of researchers has been studying Kodif Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kodif Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kodif Platform for Customer Experience include: Dollar Shave Club, a United States based Retail organisation with 250 employees and revenues of $225.0 million, ReserveBar, a United States based Retail organisation with 85 employees and revenues of $15.0 million, Trust Wallet United States, a United States based Banking and Financial Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Kodif Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kodif Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dollar Shave Club | Retail | 250 | $225M | United States | Kodif | Kodif Platform | Customer Experience | 2024 | n/a |
In 2024 Dollar Shave Club implemented the Kodif Platform for Customer Experience. Kodif deployed its GenAI-powered chat and email automation to handle order and account management, tier 2 support and omnichannel customer inquiries for Dollar Shave Club in the United States.
The implementation centered on Kodif Platform conversational AI and email automation modules, configured to automate order status queries, account updates and tier 2 case handling workflows. Configuration focused on automated case intake, response orchestration and containment logic intended to resolve inquiries without immediate human intervention.
Operational integration linked the Kodif Platform to Dollar Shave Club order and account management workflows and positioned Kodif as an omnichannel routing layer across chat and email channels. The deployment covered customer service teams responsible for order management and tier 2 support, centralizing inquiries into a conversational case management stream.
Kodif's case study reports a 6x increase in ticket coverage after launch and targets greater than 70 percent containment using explicit chat and email automation features documented by Kodif. The rollout emphasized automated escalation paths to human agents and containment rule configuration within the Kodif Platform to manage when cases are escalated versus resolved by automation.
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ReserveBar | Retail | 85 | $15M | United States | Kodif | Kodif Platform | Customer Experience | 2024 | n/a |
In 2024, ReserveBar implemented the Kodif Platform for Customer Experience to introduce low-code orchestration of customer facing workflows. The engagement focused on customer service automation and was built on Kodif Platform capabilities for self-service flow design and machine learning based email classification.
Kodif Platform was configured to deliver specific self-service flows for WISMO inquiries, missing or damaged items, and receipt requests. The implementation included ML email auto-tagging to classify incoming support messages and accelerate routing, coupled with low-code rule orchestration to standardize response logic and automate common resolutions.
The deployment integrated with core commerce and logistics systems, including Shopify and Logic Broker, and connected to more than ten carriers in the United States to surface shipment status and claims data into the self-service flows. Operational coverage centered on the customer service organization, enabling agents to escalate only complex cases while the self-service channels handled routine inquiries.
Governance and rollout emphasized process standardization and staged automation, aligning CS workflows to the new self-service endpoints and ML tagging for consistent triage. The program delivered approximately 20 percent ticket deflection to self-serve, preserved a customer satisfaction level of 93 percent, and saved an estimated 850 CX agent hours within months of deployment.
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Trust Wallet United States | Banking and Financial Services | 50 | $10M | United States | Kodif | Kodif Platform | Customer Experience | 2024 | n/a |
In 2024, Trust Wallet implemented the Kodif Platform as a Customer Experience application across its website and native iOS and Android apps in the United States. The initial deployment targeted customer support workflows, surfacing Help Center answers and automating routine crypto support interactions with Kodif’s GenAI Autopilot.
The Kodif Platform was configured to surface Help Center content on the web and within the mobile apps, deflect routine tickets through automated response flows, and generate enriched escalation summaries for support agents. Configuration emphasized knowledge retrieval, conversational routing, and case summarization capabilities to reduce manual triage and speed agent context building.
Integration work focused on embedding the GenAI Autopilot into Trust Wallet’s public-facing interfaces and agent workflows, ensuring Help Center links and summarized case notes appeared in the same touchpoints customers and agents use. Operational scope covered the customer support organization within Trust Wallet in the United States, spanning web support flows and native mobile support interactions.
Rollout was rapid, completed in roughly one and a half week according to the vendor case study, and governance centered on agent review of AI-generated summaries and staged deflection thresholds. Kodif’s case study reports up to 90% ticket automation and a doubling of CSAT following the implementation, outcomes documented for the United States deployment.
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