List of Likeik Customer Experience Customers
Madrid, 28015,
Spain
Since 2010, our global team of researchers has been studying Likeik Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Likeik Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Likeik Customer Experience for Customer Experience include: Eroski, a Spain based Retail organisation with 50000 employees and revenues of $6.00 billion, Correos Spain, a Spain based Government organisation with 51381 employees and revenues of $2.41 billion, AEGON Spain, a Spain based Insurance organisation with 520 employees and revenues of $480.0 million and many others.
Contact us if you need a completed and verified list of companies using Likeik Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Likeik Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AEGON Spain | Insurance | 520 | $480M | Spain | Likeik | Likeik Customer Experience | Customer Experience | 2023 | n/a | In 2023 AEGON Spain implemented Likeik Customer Experience as a Customer Experience deployment focused on insurance CX and CRM measurement across its Spanish operations. The implementation established a pyramid measurement model across 8 touchpoints supporting the companys main journeys, direct, agency, and mediation, to consolidate dispersed customer feedback and journey metrics. Likeik Customer Experience was provisioned as a secured, dedicated instance and configured to deliver multichannel Voice of the Customer monitoring and action workflows. Functional capabilities included the pyramid measurement across journeys, multichannel VoC capture and processing, and role based Power BI dashboards to present unified metrics and drive operational follow up. The architecture integrated bidirectional data flows with AEGON Spains Salesforce environment and file transfer via SFTP, enabling measurement data and CRM records to be synchronized between systems. The integration approach centralized measurement inputs while preserving CRM transaction context, supporting end to end visibility for customer experience and service teams. Governance and rollout emphasized role based access to Power BI dashboards and a single measurement platform to replace dispersed point measurements, enabling stakeholder alignment across customer experience, distribution channels, and claims and service functions. The platform unified dispersed metrics and enabled multichannel VoC monitoring and action as described by AEGON Spain and Likeik. | |
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Correos Spain | Government | 51381 | $2.4B | Spain | Likeik | Likeik Customer Experience | Customer Experience | 2018 | n/a | In 2018, Correos Spain implemented Likeik Customer Experience as a Customer Experience program to measure and compare customer experience across its 2,400+ offices in Spain. The deployment established a Voice of Customer program and an IECO, the Índice de Experiencia de Cliente en Oficina, as a standardized metric to enable comparability across retail sites and support customer experience and CRM workflows. Likeik Customer Experience was configured to provide omnichannel VoC capture and reporting, inferred to include modules for survey collection, automated IECO calculation, role based dashboards, and alerting for close the loop actions. The implementation delivered real time role based dashboards and alerts to store managers and regional teams, enabling operational visibility and prioritized remediation tasks at the office level. The solution ingested and normalized multiple feedback sources, explicitly integrating surveys, Google reviews, social channels, and existing feedback repositories into a unified IECO signal for analysis. Operational coverage focused on front line retail operations and customer service teams across Spain, with data aggregation designed to support comparative reporting and trend analysis at office and regional levels. Governance centered on role based access to dashboards and alert workflows to drive local improvements and close the loop actions, shifting accountability to local managers while preserving centralized oversight. The project delivered real time dashboards and alerts to drive local improvements and close the loop actions as part of the Likeik Customer Experience implementation. | |
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Eroski | Retail | 50000 | $6.0B | Spain | Likeik | Likeik Customer Experience | Customer Experience | 2023 | n/a | In 2023, Eroski implemented Likeik Customer Experience, a Customer Experience application for its retail operations in Spain. The deployment centralized 31 in store listening channels into a unified repository and analytics solution that processed over 700,000 comments and consolidated in store feedback, Google reviews, and social mentions into a single platform. The Likeik Customer Experience implementation delivered a unified data ingestion layer, a central analytics engine, and a custom text analysis model to normalize free text feedback across channels. The project produced a synthetic sentiment KPI called 'calidez media' to score and categorize customer comments, and used that indicator to assign feedback to specific store sections for more granular analysis. Integrations explicitly included extraction of Google reviews and social mentions alongside ongoing capture from the 31 in store listening channels, consolidating disparate inputs into the central repository. Operational coverage focused on retail stores across Spain, with analytics oriented toward section level tagging and social listening for brand mention monitoring. Governance emphasized operationalizing text analysis outputs through section tagging and KPI monitoring, enabling store managers and customer experience teams to detect improvement opportunities identified by the 'calidez media' indicator. The implementation positions Likeik Customer Experience as the central platform for voice of customer consolidation, analytics driven issue identification, and prioritization of store level follow up. |
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