List of Live Online Retail Customers
Johannesburg, 1614,
South Africa
Since 2010, our global team of researchers has been studying Live Online Retail customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Live Online Retail for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Live Online Retail for Customer Experience include: Ctrack, a South Africa based Transportation organisation with 2500 employees and revenues of $120.0 million, Carfind South Africa, a South Africa based Automotive organisation with 100 employees and revenues of $5.0 million, Commercialfind South Africa, a South Africa based Retail organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Live Online Retail, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Live Online Retail customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carfind South Africa | Automotive | 100 | $5M | South Africa | LOR Technologies | Live Online Retail | Customer Experience | 2021 | n/a |
In 2021, Carfind South Africa implemented LOR Technologies' Live Online Retail. The Live Online Retail deployment targeted Carfind's vehicle marketplace and is categorized as Customer Experience, delivering human assisted, real time engagement to improve online customer experience and conversions.
Implementation centered on live chat and customer engagement modules inferred from the vendor product description, with the Live Online Retail agent console embedded into vehicle listing pages and lead capture workflows. Configuration emphasized session routing, agent presence indicators, scripted response templates, and handoff workflows to align online engagement with dealer inquiry processes. The setup used session based interactions to enable human assistance on demand while preserving the marketplace browsing experience.
Operational coverage focused on Carfind's South Africa marketplace and customer facing teams, including sales and support staff handling inbound online inquiries. Governance included centralized engagement routing rules and standardized response playbooks to ensure consistent customer experience across listings and dealer partners. The stated business function impact was to improve online customer experience and conversions through real time, human assisted engagement using Live Online Retail.
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Commercialfind South Africa | Retail | 25 | $2M | South Africa | LOR Technologies | Live Online Retail | Customer Experience | 2021 | n/a |
In 2021, CommercialFind South Africa implemented LOR Technologies Live Online Retail to add live, salesperson-led interactions to its commercial vehicle and equipment marketplace. The Live Online Retail deployment focuses on Customer Experience by embedding live chat and clienteling for eCommerce and CRM workflows to reduce buyer friction and increase lead to sale conversion in the South African market.
The implementation used LOR Technologies cloud based platform to introduce lightweight salesperson consoles and in context engagement widgets on listing pages. Functional modules deployed include real time live chat and clienteling workflows for eCommerce and CRM, enabling sales agents to capture leads, qualify buyers, and record interaction context. Configuration emphasized agent routing, session management, and client profile links to maintain buyer history inside marketplace workflows.
Operational scope covers CommercialFind marketplace listings and vendor storefronts within South Africa, with primary operational users in sales and customer support functions. Governance centered on standardizing live engagement scripts, defining lead qualification handoffs, and instrumenting workflows that route qualified leads into existing eCommerce and CRM processes. The rollout prioritized embedding Live Online Retail where high value commercial vehicle and equipment listings occur, aiming to reduce buyer friction and increase lead to sale conversion.
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Ctrack | Transportation | 2500 | $120M | South Africa | LOR Technologies | Live Online Retail | Customer Experience | 2022 | n/a |
In 2022, Ctrack implemented Live Online Retail from LOR Technologies to support online customer engagement and sales interactions for its consumer and commercial portals in South Africa. Ctrack, a telemetrics and fleet services provider and customer of LOR Technologies, deployed Live Online Retail as a Customer Experience application to centralize real-time customer engagement on its public portals. The implementation choice reflects LOR Technologies product positioning around live engagement for online retail and service scenarios.
Configuration emphasis centered on Customer Experience and live engagement modules within Live Online Retail, with workflows built for agent-led chat, real-time messaging, session orchestration, and conversation management to support sales interactions and customer support. The deployment included agent-assisted selling capabilities and routing logic to connect web visitors to trained sales and service staff, aligning digital channel handling with contact center processes. Standard customer engagement functionality was configured to operate across product information pages and transactional touchpoints on the portals.
Operational coverage targeted Ctrack consumer and commercial portals across South Africa, impacting online sales, customer service, and contact center interaction workflows. Governance focused on aligning channel-level engagement rules with frontline service and sales teams to ensure consistent handling of live interactions via Live Online Retail. The implementation narrative is limited to Live Online Retail usage for online customer engagement and live engagement capabilities as indicated by LOR Technologies client positioning.
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Buyer Intent: Companies Evaluating Live Online Retail
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